TeutonicCarFan
5076
So the watch was made that way?
Dec 29, 2021,20:26 PM
Could it have been mishandled at the AD? Most these pieces are sitting and being tried on even if it only by their select clientele.
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Flaw in factory case finishing
By: mafoofan : December 29th, 2021-18:45
I recently bought a new 5170G from a European authorized dealer (one of the last available). A Patek-trained watchmaker working at Wempe in NYC examined the watch and found some flaws in the factory finish of the watch case—vertical distortions on the sid...
Send To Service
By: enjoythemusic : December 29th, 2021-18:57
They'll fix it.
contact thierry stern directly
By: golden hands : December 29th, 2021-20:25
start by sending an email to him directly with your problem with details from your watchmaker stating that you want a new replacement.
So the watch was made that way?
By: TeutonicCarFan : December 29th, 2021-20:26
Could it have been mishandled at the AD? Most these pieces are sitting and being tried on even if it only by their select clientele.
Had two flawed Pateks so not surprised at all.
By: HelixL : December 29th, 2021-21:41
Whilst quality control on only 60k pieces per year should be better, they will still honor their watch and replace the damaged part(s). Will take time though…
Go to the Salon.
By: HelixL : December 30th, 2021-00:27
Take your watch. Point the flaws. They will send to Geneva. If they approve, they will then solve the issue in whatever way they deem suitable. But it takes time. Get ready to wait
UPDATE: took watch to Henri Stern
By: mafoofan : January 16th, 2022-15:14
So, I took the watch to Henri Stern Agency a week ago. They examined and confirmed the vertical distortions in the case finish. However, they started by insisting such distortions can appear on “one or two out of ten watches” as a by-product of hand finis...
Nobody?
By: mafoofan : January 18th, 2022-23:37
UPDATE: Patek Geneva agrees there’s a defect and wants to repair the case…
By: mafoofan : February 3rd, 2022-07:05
Patek Geneva examined the watch and agreed that there is a defect in the case finishing that should not have passed QC. They are going to repair the case in a “return to stock” procedure that they claim will put the watch back to new condition, indistingu...
Apparently they have a special process for these instances..
By: mafoofan : February 3rd, 2022-14:20
I was told that when a case is put back through production rather than service polished, they first laser weld any new metal necessary to avoid net material loss and then go through all the minute steps of factory polishing used when the case was first ma...
This is enlightening.
By: Rhyzen : February 3rd, 2022-14:25
Thank you for sharing, and I am happy for you that there finally seems to be a favorable outcome for this situation. Do keep us posted!
This offer seems to be
By: MTR : February 3rd, 2022-22:00
very fair and would solve the problem perfectly. I would go for it. Best Thomas
🤨
By: Rastro : February 4th, 2022-02:17