Rolex

Hi all

I have a Datejust36 that I purchased from the uk airport in feb 17 brand new.
I really love it but since I’ve had it I had to send it 2 times back to Rolex as the watch was stopping to move after around 8 to 10 hours ( basically overnight). I am wearing it as my day watch and only leave it when I sleep...

It came back from Rolex around 2 months ago and last night again it stopped (around 6 am and it left my wrist around 20:00 yesterday)

Any advise as I am kinda lost people keep telling me Rolex is a solid product but am I just the unlucky one ?

Can they even change mine to a new one if they can’t fix mine?

Each time it comes back from Rolex it’s marked that they have done some movement adjustment without more details .


Thanks all for reading and advises are welcome!

Kev

you do have legal rights if you give them a fair chance to correct the problem and they are unable to resolve the issue. Who was the retailer ?

And I went back to them each time the watch stopped to get it sent to Rolex.

The Consumer Rights Act 2015 became law on 1 October 2015, replacing three major pieces of consumer legislation - the Sale of Goods Act, Unfair Terms in Consumer Contracts Regulations, and the Supply of Goods and Services Act. It was introduced to simplify, strengthen and modernise the law, giving you clearer shopping rights. Make sure that you quote this in a formal letter to them if you need to.

My new RO ref: 116000 (bought last November) ran slower than it should, so I took it to the London service centre at 19 St James Square.  They could not have been more helpful and it was back with me three weeks later.  Their repairer, apparently on the premises, was not happy with the mainspring, which they changed, and the watch was serviced and adjusted.  Now running well.  PM me if you need more details.  All under warranty.  The London AD that sold the watch and who is near to the Rolex centre, recommended me to go direct because the AD's own authorised workshop was being refurbished.

Best

Clive 

May you are not active enough to provide the necessary power reserve to the movement.

It was working perfectly fine for almost a year. And I have not changed the way I was wearing it I believe..

Kev

I think they always call it a “movement check”, but never give more details.  I bet they use the same term from simple rate adjustments to full on movement overhauls. :/ Richemont group brands are much better in terms of describing the work done imho, but that’s a discussion for another day

and the problem is not corrected? Frankly, I have never heard that with Rolex. Rolex should simply replace the watch as a goodwill gesture even though they are not required to do so under their warranty contract.

Not sure if they actually care as my datejust is far from being one of their most expensive piece...