Comments:
Oops!
My luck with AP seems to be getting worse.
This message has been edited by Mally on 2016-08-04 03:30:13
Within a year of picking up a boutique edition of 15400, the watch started loosing power and I was told it was magnetized. I thought I had been very careful - as I am with my other watches but accepted what was said and left it at the NYC showroom for service at Clearwater.
It's less than a year now - having learnt my lesson, I was more than careful and much as I love the watch, I worn it selectively & not on a regular basis.
And so this morning, as I decide to strap it on, the pin on the deployment clasp pops out. I've fortunately located the delinquent pin but the screw couldn't be traced.
I have mailed AP NYC & hope they sort it out.
Mally
The clasp minus one pin
The missing pin
The family
This message has been edited by Mally on 2016-08-04 03:30:13
I think that is a common problem.
I had the same thing happen to the clasp of my Jumbo - like you I found the cap but lost the screw. I believe that others have reported a similar problem.
I have to say it didn't worry me too much; I could still wear the watch and the problem was easily fixed by the AD with a new screw and a bit of Loctite.
I shouldn't allow it to spoil your enjoyment of a beautiful watch.
I totally exploded in AP Boutique in MBS Singapore on Tuesday
they are so bad!
I will write details later. I understand how you feel.
Best
Kari
Wow!
Curious to hear your experience, and sorry that you had a bad time. With the price they charge the luxury brands need to realize their CS need to be INCREDIBLE.
Like said, I will revert to this topic.
AP regretted their very bad service and mistakes. They said that "the person in charge apologises sincerely". Then they told "good news": They will not increase anymore the production but will focus on quality!
What! They showed me a ROO diver @ 39k Singaporean. Rubber strap, stamped dial and modular movement. They proudly explained how the crown is made of ceramics...
I had just on the previous day played with Robin's MB chronograph costing about the same - and what a wonderful watch it is. I wore in AP the new Rolex Daytona ceramic, costing a bit below that ROO. I have dealt with AP Singapore with three watches and all three had to be returned because they could not take care of their job. One of those was so incredibly rudely made that I have never seen anything similar. "The Master Watchmaker is very sorry for the mistakes" was the reply. But I'll revert to this with pictures.
My 15202 RO did not only stop after purchase and after repairs. Also in that watch the crown dropped when setting the time second or third time. My RO QP is now in the Service Centre the whole movement will be changed. AP asked me to keep it there for two or three months as they want to secure that the watch is really working.
What makes my more than furious is the arrogance combined with industry's worst service. When the really messed up with one thing (report with pictures will follow), they had no problems charging a salty price for the worst job I have seen.
Amazing!
Best, Kari
I remember the ROO Diver
My god, the price they charge for this watch compared to how it looks - ridiculous...
But hey:
their Customer Service Manager told that they will focus on quality! That plus ceramic crown should probably compensate the weak movement, simple dial to the extend that the "value" is 2 times Rolex Daytona Ceramic or the fantastic MB Cronograph with Minerva movement. Perhaps AP will in the future, after focusing on quality, make watches showing the time and watches where parts are not dropping in a week after purchase.
Best
Kari
I try to see the funny part:
I loved the statement:
"We will not increase our production but focus on quality". That's like admitting: "Earlier when we had enough buyers, quality was not that important". Just think about ROO and what you get with the money. It's funny or should I say ridiculous.
Best, Kari
"We will not increase our production but focus on quality". That's like admitting: "Earlier when we had enough buyers, quality was not that important". Just think about ROO and what you get with the money. It's funny or should I say ridiculous.
Best, Kari
I do! I would not have the guts to operate my business in such a way because
I understand that after some time I would be gone!
Best, Kari
imagine being that 1 watch guy who bought his dream watch and encounters a practice like this...
ouch!
The problem with the watch industry is, is that no one is slapping them on their fingers. They could get away with murder. Hopefully more and more people will find their way to watch sites like this an read. When the awareness grows..... But this is not helping you now.
I'm still baffled by their stupidity.
"How to loose customers for ever and ever"
Lesson #1
By AP.
The problem with the watch industry is, is that no one is slapping them on their fingers. They could get away with murder. Hopefully more and more people will find their way to watch sites like this an read. When the awareness grows..... But this is not helping you now.
I'm still baffled by their stupidity.
"How to loose customers for ever and ever"
Lesson #1
By AP.
The market forces will do the job.
Sales are shrinking and probably all manufacturers will face problems. But like always, the best will survive.
I am very convinced that the global sales will continue shrinking.
Best, Kari
No doubt, that's frustrating.
Unfortunately, I've seen similar albeit rare occurrences with many other luxury brands. I guess the most important lesson will be how the brand chooses to deal with these situations.
I will say that I once had an issue with a buckle from another brand. The CEO became personally involved, fixing my piece without hesitation. He taught me a valuable lesson about customer service. As a result, I remain loyal to the brand.
It's sad that you "wear it selectively & not on a regular basis" because of this. Hopefully AP will step up and address your concerns. As I have an AP Safari on my "to-buy" list, I will certainly be curious as to the resolution of your issue.
I wish you the best of luck. AP is a great brand and I trust they will resolve this to your satisfaction.
You’d be better to speak with APSC in Clearwater, Florida.
Reason with them, if needs be, that it would be cheaper to send you a couple of screws in the mail, than to courier your watch down to them, as well as being unable to use it for the duration they’d have it.
This message has been edited by PJ S on 2016-08-04 05:53:05
I know that one member on TRF, with a similar problem, had his clasp swapped over to the current screwless version.
It may prove useful for you to reference, if they insist on replacing the screw themselves.
This message has been edited by PJ S on 2016-08-04 05:53:05
I doubt they will send the screws
Given how top brands are insisting on bringing the watches in for the slightest change, as well as limiting the supply of spare parts to independent watchmakers - highly unlikely they will allow for any 3rd party alteration. The rule of the game right now is 'send it to us, wait 3-6-9 month to have it fixed'. I hope the recent developments e.g. Patek new facility designated for servicing the watches + dr. kol comments over AP not increasing production mean the situation will continue to improve.
Here is my question.
Why do you continue to deal with AP - Singapore after all of your MANY alleged difficulties? For that matter why do you deal with AP at all?
From the sounds of things you'd be much happier if you simply moved on from AP. And given that you've "exploded" at the AP employees, and claim that they treat you rudely, wouldn't it be rational to simply separate from them and stop doing business with them entirely. That's what I would do if I had even a fraction of the problems you allege to have had.
With all due respect, the myriad problems you've had with AP are totally inconsistent with the hundreds (if not thousands) of posts of satisfied AP buyers I've read on watch forums over the past decade. Your alleged problems are also inconsistent with my own multiple ownership experiences with AP watches.
I would respectfully ask that you spare us the details of this allegedly unsatisfactory experience with AP. It serves no purpose that hasn't already been served by the many posts on the same subject you've posted in the past.
M4
With due respects to AP
Dr. K's is not the issue here, he is a collector & why else would he pay 50K+ for a 'new' time piece. He could settle on a 'fruit' strap.....He bought it & I sense because he wanted 'The AP'
We interact in a virtual world -
My issues, aside, I would be mildly putting it - livid, should I have been in his position. He has been wonderful & a patient - note the pun, please.
That's a 'Perpetual' he's bought Sir - expected to work, need I say, till the at least 2017...supposedly till 2100, new from AP Store.
I think he's entitled to his angst on the forum - AP, for some whom have been here earlier, was actually the genisis for this wonderful forum.
I stand corrected otherwise.
Cordially
Mally
We interact in a virtual world -
My issues, aside, I would be mildly putting it - livid, should I have been in his position. He has been wonderful & a patient - note the pun, please.
That's a 'Perpetual' he's bought Sir - expected to work, need I say, till the at least 2017...supposedly till 2100, new from AP Store.
I think he's entitled to his angst on the forum - AP, for some whom have been here earlier, was actually the genisis for this wonderful forum.
I stand corrected otherwise.
Cordially
Mally
I also feel your pain.
The AP boutique in Geneva has not properly serviced my quantiemme perpetuelle to this day. I now have a planned meeting with the manager for AP Russia when I get back to try and sort things out.
I see a torrent of complaints over their service, so at least they are consistent.
I see a torrent of complaints over their service, so at least they are consistent.
Well, I don't think AP can be faulted if the movement became magnetized.
The clasp? You have a point there, a screw should not fall out.
Very simple fix, if you are in the US working with our stellar boutiques and Clearwater Service Center, they will get it sorted out.
It is a pity the watch has lost your confidence. I just took my 15202 - with what is a less robust movement than yours - on a 2 week trip to the East Coast. In the ocean, on the field at Fenway, in and out of the North End, all over the Cape, and on a 4 mile jog when I forgot to leave it at home. Not a single issue, same as always.
Magnetization
I realize is a touch & go issue - its's never happened before to me. The other issue was there was a huge wobble when the crown was pulled out and the Stem (literally) threatened to fall apart. Both were attended to in the earlier service and I did compliment and thank AP NYC in person whilst taking delivery, post service.
I have mentioned in the other thread, perhaps it's my bad luck and the watch is jinxed - I am very fond of it and love wearing it (unfortunately, sparingly is the watchword here) but maybe I have a troublesome child here.
Much as I admire AP for its watches, as a brand and for its heritage, my tryst with AP stands concluded - not to demean AP but my experience has been far from satisfactory. And having said that, I am sure others have had a great and wonderful experience.
Mally
I have mentioned in the other thread, perhaps it's my bad luck and the watch is jinxed - I am very fond of it and love wearing it (unfortunately, sparingly is the watchword here) but maybe I have a troublesome child here.
Much as I admire AP for its watches, as a brand and for its heritage, my tryst with AP stands concluded - not to demean AP but my experience has been far from satisfactory. And having said that, I am sure others have had a great and wonderful experience.
Mally
Michael..
With due apologizes - I've been around, my posts may not be much - I lurk, I watch & indeed, I learn.
Purists started out as an AP Blog - yes?? From Jack F, 8 Om++, & the founder...
The blog is never nor will be larger than any brand - or the passion we share.
I deal with an Aerospace industry - we try & achieve perfection - 100% - no chance
99.99 - & we fail but we apologize - a wiser man did say, Only those who dare fail greatly, can ever achieve, Greatly - (Bobby Kennedy)
AP must address this & you as a Moderator must facilitate this.
Sorry but with due honesty
Mally
Purists started out as an AP Blog - yes?? From Jack F, 8 Om++, & the founder...
The blog is never nor will be larger than any brand - or the passion we share.
I deal with an Aerospace industry - we try & achieve perfection - 100% - no chance
99.99 - & we fail but we apologize - a wiser man did say, Only those who dare fail greatly, can ever achieve, Greatly - (Bobby Kennedy)
AP must address this & you as a Moderator must facilitate this.
Sorry but with due honesty
Mally
I do not disagree Mally.
I'm not sure I understand why you add "with due apologies" or "sorry".... your words are not at all offensive. I do not own AP, nor have I blindly defended them. My personal experiences have been exemplary. Obviously yours and others have not, and that is not right. I sincerely wish and expect the problems to be handled by the brand. Business 101, right? If you do not stand behind your products and take great care of your customers, you are not doing it correctly.
Since you mention the early days of this website, it is worth noting that we have certainly changed here over the years. We never used to have the kinds of braggarts and blowhards we have now. I do not relate to these kinds of posters. I was here 15 years ago, and it was never like that.
But the good news is the Community remains much more important than any brand. This is a fact. And some of the people on this website are simply among the best and most thorough experts in the world (for the record, I certainly to not consider myself anywhere near this level, I am referring to some of my fellow Moderators and other general members). I remain very proud to be here.
Since you mention the early days of this website, it is worth noting that we have certainly changed here over the years. We never used to have the kinds of braggarts and blowhards we have now. I do not relate to these kinds of posters. I was here 15 years ago, and it was never like that.
But the good news is the Community remains much more important than any brand. This is a fact. And some of the people on this website are simply among the best and most thorough experts in the world (for the record, I certainly to not consider myself anywhere near this level, I am referring to some of my fellow Moderators and other general members). I remain very proud to be here.
As am I proud to be here, Michael
& just an update, AP did reply and said the issue will be addressed and sorted.
Sincerely sorry for this problem. I consider that such things should not arrived regarding the price of AP timepieces
Best wishes
Alkiro
Alkiro
When this guy left....
things changed....
This message has been edited by SALMANQ8 on 2016-08-04 13:26:22
Pic Source: www.hkjc.com /
His Interview by the Purists:
S
Oh man, the honesty of this guy
TP: You communicate mostly on the Royal Oak, are you not afraid that it may cannibalize your other lines?
GHM: It already does but we are working on changing things. We cannot depend on one model only: about 60% of our sales are Royal Oaks.
12 years later and no change.
GHM: It already does but we are working on changing things. We cannot depend on one model only: about 60% of our sales are Royal Oaks.
12 years later and no change.