Thanks for letting me know it is the way it is and for the tips in helping to keep the minute hand from jumping. I will give them a try.
It is good to know that I will not have to send it away. I had to wear another manufacturer's product yesterday for a meeting with their North American President and missed my RM all day and was in a little frump about it. When I got home, I quickly swapped watches and my wife asked if I felt better now

They really are amazing watches.
Thanks again for your help.
Chris