Comments:
Moritz Grossmann owner experiences...
I'm possibly in the market for a Moritz Grossmann piece but wanted to do research first. So...:
Calling all owners, past and present! Wondering what your experiences with MG have been like and if you've ever dealt with service/warranty/etc. Please share your experiences, positive or negative.
Thanks a bunch!
I purchased my Tefnut sight unseen through their 10th anniversary Christie's auction.
When I received it, there was a piece of dust in the movement that I noticed. I sent the watch back to have it removed. They took care of everything under the warranty, and I've had no issues since. So overall a very positive experience with their service!
Not an owner but still perhaps somewhat relevant...
...to the character of the brand. I was on a trip in Germany back in 2022, and emailed several of the great Glashutte manufacturers asking for a tour. I had no expectations of recieving a 'yes' from anyone. MG were the only ones to invite me. They showed me through every bit of the facility, and had several trays full of watches to try on at the end. All this for free, for a then college student who didn't have the means to purchase even their most basic product. Of course this isn't as good as owner's testimony, but I have to imagine any company who takes the pains to maintain that open, friendly, and generous character will also believe in high quality customer support. If I ever have the kind of money required to responsibly own a Bennu 37mm, I will certainly be making that purchase.
Positive experience so far
Haven’t had any issues with MG Benu 37 yet that i’ve owned for over a year.
Watch is very well finished - both quality and timekeeping are great.
Gorgeous piece -- love the dial...the guilloche, numerals, heat-colored hands...a great style
Love MG
I have had nothing but wonderful experiences with the brand. I have 2 of their pieces. Similar to above they gave me an amazing tour in Glashutte when none of the other brands bothered to respond. The CEO said they like having visitors because it helps their staff hear from customers directly - very savvy and something I’m surprised other manufactures don’t do more of.
And of course, the workmanship is top notch. I am not sure if they have a service department yet. At least 2 years ago they didn’t have enough volume to justify one. Your watch would just go to one of their regular watchmakers for service.
Very neat.
This is great information and also reassuring to hear. It's also nice that the watch goes back to the watchmaker (if they still don't have said dept).
Thanks for your input.
Love my Benu Date with Voutilainen dial
I posted about it on my Instagram, you can see the post with pictures here. I've had no issues, and I love the feel of the watch. Very well made, the winding feel is great, and the whole experience is elegant.