Hi all, I have been a passive reader of this site for quite some time now. Today I am reaching out to all of you because I recently encountered a problem with my Nautilus 5711/1A. I purchased this watch just a little under two years ago and wore it in extremely good health. Today I noticed that the rotor has completely stopped moving. The watch still runs perfectly but has to be wound every day, even if I don't take it off. Has anybody ever encountered a similar problem ?

But, on another side, it is Patek problem and it is up to them to solve that. I will let Patek take care of that.

Even if it takes more time.

Best,

Nicolas

This message has been edited by amanico on 2014-08-06 23:23:02

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Thus, I would accept waiting a bit longer but being sure that the watch is well repared (even though I don't know if the problem will be taken under warranty or if they could say it's been damaged for other reasons...).

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......plus you will get a further 12 month Patek warranty if they do the repair.........

If yes, go to your AD

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Be thankful this problem happened while still in the warranty period.
I would let Patek take care of it.  Then you have their warranty for at least another year on the repair!


Best, Nat

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Hello in my opinion wait as there is no place better than to send to it Patek, especially under warranty.
I wouldn't consider sending anywhere else.

wonder if Patek will extend the warranty by ONE year since their normal service warranty is one year from date of service.  

Will arrange to have my watch sent soon. Looks like i wont be seeing this one for a while!

and it has an upside: it will be great wearing it again after a long time waiting!

you paid the premium for a Patek and part of the premium is for the premium after sale service !!

If it were me - I would give the watch a couple of good shakes and that may get the rotor moving again. Try a couple times and that may do the trick.  If it does just monitor the reserve hours for several days to make sure it operates according to the specs.  As a last resort send to Patek.  I personally would never allow anyone else to open the movement.

The rotor moved to a different position. Now it moves but doesn't do a full rotation, Looks like something is stuck. This has never happened to any of my other Pateks, very odd. 

in that case you'd be happy (I guess) if Patek would take care of that.

As mentioned by other forum members, Patek would be the best palce to service.

1. It probably should not be sent back to Switzerland to be serviced but to the local regional service department, which might be quicker.

2. The issue could be more that what meets the eye. Patek is best equipped to service the watch, check other problems which the AD watchmaker might miss out or feel no obligation to provide that extra mile of service. E.g, light polish, or oiling, gasket change, tolerance testing.

3. AD watchmaker might in fact not just void the warranty, but make the issue worse. Furthermore, the is no argument with Patek in future if your watch require servicing or something goes wrong in future that it has been tampered with. Mind you, sometimes they can tell if the watch has been tampered/serviced by people other than Patek.

I do hope you make the right choice. Personally speaking, it is still Patek's responsibility, and their honour which is at stake. They would definitely try their best to fix the watch. However, your local AD watchmaker might not provide that standard of care regardless how highly regarded he is local or  regionally.

Have fun wearing your soon to be fixed watch!

*think of the cost you fix it AFTER the warranty expires. Doesn't it seem you are really making your money worthwhile by asking Patek to fix the issue now?

No hesitation I would send the watch to Patek, if you would ever think of selling such watch with third party repair. I'm quite sure it would hurt resale value, just have faith in Patek & send it in for service. She will come back brand new for you.

Turned out to be a bigger problem than I thought. The dial shifted and jammed the rotor, so it had to be replaced. On the bright side, its as good as new again.  

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that would be a dream for me to live near clean pristine waters of the sea. someday oh and a patek 5711 too

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and this is why you have warranty. Use it before you lose it. Repairs are guaranteed.

Upon examination it was determined that the damage was caused by trauma. Which is weird because I never dropped the watch. Anyways, I ended up paying 2 grand for the repair.

Just a thought and not trying to bust your B***s,....but for others this might just save you $2,000.00 if something like this happens to your watch.

 I would NEVER have given a "good shake" to a high precision watch with an obvious "stuck" part! (especially a relatively heavy gold rotor) The dial shifting caused the rotor to be stuck originally,.....BUT that might have not been a part killer!  However,...the shaking probably caused the damage that was irreparable. (and just maybe they saw your post to verify what might have caused the damage?)

By the way, I'm assuming the rotor was replaced, but you don't say if it was the rotor OR the Dial had to be replaced, .....or what caused the dial to shift in the first place?  Dials have locating "pins" on them usually, and can break off with shock OR maybe a bad solder joint in some cases. They are locked on with a screw pressed on each pin. If the dial shifted, the screws were either not tightened enough, of a few pins broke off on the dial allowing it to shift? 

The rotor has a fine gear, and if that was the part replaced it was probably stripped when you gave it that shake. I'm not sure why just the gear couldn't have been replaced for less than the $2K of a completely new GOLD rotor? (or give you back the gold credit of the old part!

Anyway,....just curious what part was replaced, and their explanation why the dial "shifted"?

Joe T

Gave it a good shake

Date: Aug 07, 2014,20:54 PM -  (view entire thread)

Send it to patek.  I had my 5035 serviced by my local AD.  Yes, I wanted a long long time, but glad that I did.  My AD guy showed me about 5 pateks that he had sent in from other customers and the feedback that he had received from them.  Shockingly, patek knows when a watch has been opened by an unauthorized technician.  Insane isn't it?  I recall a few were obvious because there was rust forming in the movement due to inadequately removing and installing the watch case.  Also some technicians leave love marks behind on the movement or the case during the service.  Unless your AD's repair guy used to work for patek or the big boys, I wouldn't mess with it.. just wait.  Patek will know!

 

 

I do not know if you play golf but this is the type of damage I would expect to see from wearing a self-winding watch while playing golf. Never understood while people do that with expensive self-winding watches. Tears up the rotor in short order. Especially the 324 movement which winds the other way from the forward swing motion.