Jaeger-LeCoultre

yoghi
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Deceiving news …

I have been in contact with the AD today and here are the – rather deceiving – news. JLC UK has now estimated to supply the watch in…May !

This is almost 6 months to get it! A very long shot indeed from the “at latest end of January” when I ordered it very beginning of December.

If I believe my AD, and I’m under the impression the person I have spoken to today is being honest, (even know I keep the bitterness for having paid for a customer service good only for a swatch...), there is no justification whatsoever given from JLC except for the classic “customers delivered according to chronological order”. Really? I’d be pleased if other people having recently ordered this specific watch (or who knows someone in this case) can confirm this...

Now, a friend of mine has been quoted last week “8 weeks” from a different AD. The email he forwarded to me is mostly disturbing:

 “Hello XXXX.

Apologies for the late reply.

Here are the details you require.

The Ladies Steel Jaeger-Le Coultre squadra duetto on a steel bracelet retails at £YYYY.YY

The delivery time on this item is approximately 8 weeks as there is no stock available from the factory at the moment.

I have also been advised that Jaeger are due to put their prices up in April. So you would in effect have to pay the new price on delivery, if you wished to place an order for the watch.

Please let me know if we can be of any further assistance.

Kind regards

ZZZZ”

When challenged on this point, JLC UK has denied the delivery time given by the other AD. Apparently the guy invented it without having consulted them? Strange he is aware about their last pricing evolutions... And what is it meant by "you would in effect have to pay the new price on delivery". People would have expected something like you have better to order asap? Very strange...

I let you guys judge from yourself, but I’m really starting to feel there is something wrong here, somewhere.

Finally, the AD said he would try to see if a watch can be sourced somewhere else in order to shortcut this surprising, “unexpected”, delay. I’ll let you know tomorrow as it goes.  But don't think I'll be happy to be served before anyone else. If there is a fair list, I'll stick to the list!

But can you believe a delivery misjudgement as big as that? And why always this obscure communication? If someone tells you he wants to buy something for a present beginning of February, you cannot say the thing will be there middle of January, at latest end of January and after 3 months state we're going for May! I don't know but this doesn't relate to the kind of service I've been used to.

As Nicolas promised to try getting some insights, I’m eager to see what news he'll bring.

If you guys think my impressions are wrong, you're more than welcome to say it. At this point, I still want to believe there is some kind of mistake/misunderstanding somewhere in the chain.

But I’d like to get, with the respect that is due to every customer, apologies and a real gesture for the unexpected delay.

Yog