JLC Enthusiast
41
Good News from JLC
All,
As a result of my last email to JLC Customer Services I received the following email/letter today.
Dear Mr. X,
I just called on your phone number and reached a nice lady.
I am pleased to inform you that the repair of your timepiece will be taken under warranty.
I wish you an excellent day,
Sincerely,
Jaeger-LeCoultre Client Relations Department
My wife received a call from them this morning on my phone explaining that they had re-considered and would now repair the watch under warranty. This is extremely good news and shows that persistence can pay off. Well done to JLC for agreeing with my position.
Thought I'd let you all know. Thanks for your support.
A
JLC Amvox 5 - A problem - waiting to see JLC's response
All, If this isn't appropriate to post here then apologies and I will remove it but I thought this might be of interest as it unfolds... Haven't posted for a while, been very content with my small and varied collection. But my pride and joy (Amvox 5) stop...
No problem to post to report an issue. I am sad to hear that.
I hope you will have all the satisfaction you deserve. Keep us posted. Best, Nicolas
First Feedback from JLC Service Centre
All, Got this back via the AD: ‘To ensure the efficiency of your watch, the following intervention is necessary- Complete service’ No other information as to what is wrong etc. I've also been in contact with JLC Customer Services via the website and had v...
I agree
I agree anything can go wrong and often does - crucial will be the response of JLC to the problem and whether they can offer a compromise. So far, it hasn't been promising.
An update from the AD
All Got this back from the AD today (and remember this watch is 30 months old. "JLC are not budging with their assessment that the watch needs a service, they are saying that the oils have dried up in the mechanics and at the end of the day they recommend...
Nearly the final update
All JLC are not moving an inch neither through the discussions the AD are having with the Service Centre nor with any discussions I am having with Customer Service. The AD have made a kind gesture which will help significantly but I still would have hoped...
Dear JLC-E, I Am Curious To Know What...
... Other mechanical timepieces are in your collection? I am curious because I, too, consider myself to have a smallish collection of watches. But you know what they say, quality not quantity. Case in point: Jaeger LeCoultre. For you and me (and many othe...
A range of Mechanicals but all are ETA/Swatch based
Scott Thanks for your interest... I have a range of watches, from a 1970s Rado through to a G-Shock. All bar a couple have been bought 2nd hand and I have them serviced when required by an independent. As you say there could be many reasons for the moveme...
Good News from JLC
All, As a result of my last email to JLC Customer Services I received the following email/letter today. Dear Mr. X, I just called on your phone number and reached a nice lady. I am pleased to inform you that the repair of your timepiece will be taken unde...
I read two great news. First you have a nice lady. ;)
Then, your issue is solved... Not that I doubted that much , but still good to hear. Best, and thanks for the update. Nicolas
Indeed I do... and thank you
Nicolas Indeed I have a lovely wife.... I was surprised with the end result from JLC given some of the stories I read on the internet - but was we all know, the internet is not always right... I'm very happy with the end result - though it did take some d...
Thanks for bringing this story to an end and I'm happy it is a positive one.
After all, it\'s now time to see it back on your wrist soon again. Kind regards, Kolosstt
And the Amvox is back!
All The AD received the Amvox back from JLC a couple of weeks ago. They were not 100% happy with it as they thought it was still noisy. So they sent it back to JLC in London for a double check. JLC in London confirmed that it was ok and sent it back to th...
The noisy rotor is normal. Ceramic ball bearing system. Happy to see that you were treated well, or better said...
As it should be from a serious brand. Enjoy! Nicolas