In my experience, if you don't like the way your watch keeps time and complain to the manufacturer, you stand an excellent chance of being told that the watch is "within specification" and the manufacturer will not correct it. If your watch has a chronometer certificate and is not keeping time within chronometer standards, it is much harder for the manufacturer to take that approach.
You do have to have some sensitivity to condition. A watch that is keeping very poor time is probably damaged, magnetized or in need of service. (15 seconds/day fast is very poor time for a chronometer or high-end modern watch; for older or lower-end watches, it may be acceptable. If the timekeeping is consistent, it can be regulated easily.)
Maybe I'm just lucky, but the certified chronometers I have owned have all kept excellent time. Only occasionally do I get comparably good results from a non-certified watch, even if it is very high-end.