Horological Meandering

I read Stijn's post yesterday about his dissatisfaction with how a service was handled. Here is an example of a model of customer service. About a year ago, I sent my Christiaan van der Klaauw Real Moon back to the atelier after it developed a click when ...  

Restores ones faith in service, it can be done! Cheers, Tim

That's top class service, And something that will no doubt hold the manufacturer in good stead for a long time to come. Thanks for sharing, Rishad

Good to hear this positive experience. Now you can enjoy it again at full pleasure.

since a vast majority of the time, we only read negative service stories since many unfortunately see the internet as the place to vent and express disdain about consumer products or service. - AT

... that leaves a pleasant taste behind. Great to hear this story. The companies can sometimes forget there is a person behind the watch and that it has an important value to that individual. Time taken to write a letter, provide an explanation on delays ... 

But most importantly, did they fix the problem of the watch this 2nd time?