Glashütte Original

mazizata
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How can a movement shows signs of "excess wear" in only 6 months

to continue from the topic header; especially if the watch is worn in rotation with 9-10 other pieces..

I always thought GO was a company with great product line up and as a testament of this, I have bought 4 pieces over the last 2 years (retaining 3)..

BUT the recent experience I had with two of their watches have been not pleasent least to say..

I am very agitated and concerned with what has happened so I am determined to dispose all my GO watches and will never, ever touch the brand again. I should have bought Langes anyway, better late than never..

The story is as follows: I sent two GO watches for service; one losing time and the other requiring a polishing/case change. both watches are under warranty being 1+ year and 6+months old respectively..

the first one was fixed . actually during the process, they requested to charge me with a bezel change due to a crack on the bezel.  I assure you; when I left the watch to the AD for repair, there was nothing wrong with the bezel.

 after a number of e mails back and forth, the watch (sixties chrono) came back (the bezel changed with no charge) and to my naked eye, it is still losing time. will test the watch wearing 1 week everyday to test this before I firm my claim.

subsequently, I received another e mail saying that scratch  on the other watch (panoreserve XL) is very deep and it would requie change of the case. I happily authorized this and accepted the charge  because it was purely my mistake. (I rubbed the case to a marble table while having breakfast). 

this is all fine, but here is the catch; they are also saying that the movement is showing heavy wear from usage (a 6 months old watch!  worn in rotation with many others) and servicing this would not be covered under the warranty.

after this claim, I sent a number of e mails asking how and why heavy wear can happen in such a short period of usage, but the response was offering a small discount.

maybe I am just unlucky. but as a quant guy, having issues with 2 of 3 watches from a brand is too much for me to consider these "random events".

so GO watches is history for me. I never had any issues with my watches from JLC, Breguet, Blanpain and Rolex.. I am considering this case as natural selection process and continue buying and using watches from the companies that provides me best utility and problem free ownership for my money...

hope the above is a unique case but just wanted to share with the community to get it out of my system.

regards,

aziz