s.j. lim
10
Perception of Quality
Thank you all who has responded.
Quality is conformance to specification. And if the published quality of the product is a superbly designed and manufactured watch, then, such expectation of quality is expected to be met.
When one spent a lot of money on a fine watch, certainly the least expectation is that it should be void of such non-conformance to this expected specification. And certainly not a fundamental requirement on a watch where the minute hand is expected not to be off alignment my about 30sec after only operating for an hour. I mean if it can run for the first half an hour or so with correct alignment, why it should be off after an hour?? It certainly did not happen on my Glashutte Original Senator Perpeatual Calender watch. Neither it happens on my Omega Seamaster or even Harbing2 watch.
Now, would a watch enthusiast who has spent a lot of money on a fine watch accepts below par quality. I think not. And in the long run, it will ruin a manufacturer's reputation and business. If you are to buy a BMW and the speedometer is off calibrated to read only 150kph, while the actual car speed is already 200kph, I doubt one will be amused by such poor quality. Kind of tick you off that you can't drive fast enough, haha!
Once I received my watch back from GP factory, and when I receive the service report on their findings, I will share with all of you.
Have a good day.
regards,
s.j. lim (email: [Email address suppressed for privacy]), Penang, Malaysia.
Technically what's wrong?
