WatchProSite|Market|Digest
WatchProSite|Market|Digest

Chopard

And I certainly prefer to experience this experience :-)

 

Now, I do agree with your query as to how the noticeable scratch could be missed. I am not compelled to show the photo here, but it is obvious to the naked eye. I would guess that in order to scratch the crystal where it can be felt with a finger nail, a tool or screw or something metal must have moved across that surface. I really don't see another way for it to happen.
But, we are all human, and mistakes happen. I give them the credit for owning it and making it correct. Sure, I wish I did not need to send it back and have the entire watch again opened, re-cased, etc., but if they did not admit the error I would be stuck with the problem. And justifiably, the entire experience and attitude would be much different.
Now, I'm praying that when it goes back together everything is correct. I believe I have endured more than my share lately - the loose crown on the 15202, the failure of the 1858, and this one. So hopefully I am good for a while after the Chopard is back smile

  login to reply
Related Content
expand_more
Chopard
17 Comments view entire thread 

Solid service from Chopard

 
By: MichaelC : October 18th, 2017-06:28
Months ago, my 8HF sort of nose dived on losing time. It had been a mostly accurate piece, but all of a sudden, 20, 30, 40 seconds per day down. The watch had 2 months of original warranty left. I contacted Chopard USA and they emailed me a label to retur...  

Well, when it comes back :-)

 
By: MichaelC : October 18th, 2017-07:26
I am going to finally get around to some new straps for this piece as well.

My pleasure, much more enjoyable to share the positive experiences.

 
By: MichaelC : October 18th, 2017-07:29
Truthfully, in my own experiences, only Montblanc makes the naughty list. I can't imagine any other brand being as poor as they are at customer service.

All's well that ends well . . .

 
By: M4 : October 18th, 2017-07:06
It's interesting how a satisfactory service experience increases brand loyalty. Not sure why some brands don't get it. M4

I prefer to hear such service experience rather than the one you had with Montblanc

 
By: Alkiro1 : October 18th, 2017-10:07
Nevertheless, I can’t understand how a watch can be sent back to its owner with a scratch on the crystal. There was something wrong somewhere. I can’t imagine a service control at the end of the full service which could miss such a thing. Anyway, the most... 

And I certainly prefer to experience this experience :-)

 
By: MichaelC : October 18th, 2017-10:23
Now, I do agree with your query as to how the noticeable scratch could be missed. I am not compelled to show the photo here, but it is obvious to the naked eye. I would guess that in order to scratch the crystal where it can be felt with a finger nail, a ... 

A good after sales service experience wins the heart of a customer, which leads to more potential customers.

 
By: Luis6 : October 18th, 2017-16:33
It's the gold rule of thumb and such an easily understandable thing, yet some brands / dealers just don't get it...

Good to see!

 
By: blomman Mr Blue : October 18th, 2017-22:59
Looks like Chopard knows how to handle service! Happy to see you had a good experience after the MB! Best Blomman

Hi Michael, happy to hear that you are experiencing proper service at Chopard.

 
By: stromer : October 19th, 2017-00:59
After your Montblanc experience I can imagine how good it feels for you. Twice happy to hear that Chopard is performing well because my wife is eyeballing one of their watches seriously. I fully agree with you that mistakes can happen and that is ok as lo... 

Good comments as usual, Martin.

 
By: MichaelC : October 23rd, 2017-08:37
I feel I could be a full time QC person... just hand me the watch, new or repaired, and let me look with just my eyes. These flaws are not so hard to spot. Nobody is asking for perfection, but the obvious marks or issues should be spotted. Nonetheless, ac...