Sorry to hear that! I wasn't expecting this because the manufacture of this piece is quite outstanding. Not sure what happened in your case, but ceramic is obviously quite delicate.

Be careful with the ceramic Finissimo!

By: K-Lo : March 13th, 2020-15:49

My bracelet had some issues where part of it cracked under normal use. No biggie but just remember ceramic is brittle. It is in service now: this is Valentina from Bvlgari. As you may knew the ongoing situation with the COVID-19, I would like to let you k...

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Sorry to hear that, very unfortunate!

By: jleno : March 13th, 2020-16:04

I'm curious to hear how the service experience was once you get the watch back, how much they charged or if they cover the damage through the warranty, etc. Hope you can get it back soon!

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Thank you for your good wishes.

By: K-Lo : March 13th, 2020-16:28

They say it’s covered under warranty, so I assume no charge. 🤷‍♂️🤷‍♂️🤷‍♂️🤷‍♂️

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By: FabR : March 13th, 2020-16:30

Hope you'll hear back soon from Valentina with good news, and that this was just a 'una tantum' issue! ;-) Cheers.

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Thank you..

By: K-Lo : March 13th, 2020-16:38

The ceramic balls which secure the bracelet in place to not make it wiggle against the case broke off on one side. I think it is rather delicate, take a look: Here are the other balls intact ...

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