patrick_y[PuristSPro Moderator]
28446
Sigh...
May 23, 2017,01:59 AM
Vacheron Constantin watches go through a similar process... Shudder... And they get reinspected in Dallas too when they return from Switzerland...
Crossing my fingers that you get your watch back unpolished and unmangled. If it does come back mangled and/or polished, I will not be pursuing a Montblanc watch.
Perhaps the employees of Richemont in Dallas think that all the clients who buy these watches are clueless philistines who won't recognize any new scratches. I know from my past experience within the industry that the pieces did appear to be poorly handled.
I had a terrible and offensive experience with a Montblanc store in Shanghai in February in February this year. And my last experience at an Montblanc before that in Las Vegas in July 2016 wasn't offensive but embarassingly lacking.
Then again, Lufthansa First Class doesn't escape my ire on a first class flight from Munich to Toronto (didn't load half the wines aboard, nobody got soup, caviar was tiny diameter and was paddlefish variety, and I was given an XL pajama - I weigh about 55 kilograms, laughing and goofing-off attendants who were laughing loudly when conversing with the attendant from the Business cabin, and departing from Munich too major a hub for Lufthansa to not have wine, soup, and pajamas on-hand), when I called customer service to inform them, I was given a measly 10,000 miles; the whole world has lower standards.
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I received a phone call from Montblanc a few days ago.
By: MichaelC : May 22nd, 2017-13:25
Very nice girl on the phone, she works for the Montblanc eBoutique and obviously she was asked to call me. For the record, I have been nothing but courteous to each person I have spoken to at Montblanc. I know these girls are in a tough position to make t...
Let's hope. Surely I appreciate your support, and everyone here.
By: MichaelC : May 22nd, 2017-13:55
This is not going online and complaining, or trying to hurt a brand. My postings are simply to share my experiences with a brand we have a forum on. The scales are still heavy in the favor of positive MB postings. Believe me, nothing will be better than i...
So do I...
By: KMII : May 22nd, 2017-13:51
And soon, too. This has been taking long enough.
+1
By: Horologically_minded : May 22nd, 2017-16:46
"I have many things in my life far more important than this watch, or any for that matter. God takes care of me." Thanks for the timely reminder! It's just a hobby, after all=)
So true that
By: rnaden : May 22nd, 2017-18:16
A lot more important things in life to be thankful for and this one, while painful, is not worth losing sleep over. Sorry to hear of this ordeal you have to go through and I hope all ends well for you.
I remind myself something similar every day I awake.
By: MichaelC : May 25th, 2017-05:41
I love watches. They are a passion, a hobby, an interest, an escape, and also a daily companion. Surely I love our Community and the many friendships too. But the watches are still just things, beloved ones, but nothing we will take with us one day...
Yes, I know it.
By: MichaelC : May 25th, 2017-05:42
And I am hoping for a happy ending, just sometimes the process has made me skeptical.
sorry about your trouble
By: jim_94104 : May 22nd, 2017-18:03
may be better off for u to just write it off as a sunk cost?!
Michael, I cross my fingers that in turns out well for you...
By: shortys home : May 23rd, 2017-00:35
... this kind of story happens all too often with almost all brands, kind of Murphy's law. I'm just afraid that those issues take away from one's excitement about a watch, you almost nervously wait for the next mishap. I sincerely hope you can enjoy this ...
Henrik, you have stated it perfectly.
By: MichaelC : May 25th, 2017-05:44
You get it. In a perfect world, it comes back properly repaired and without any scratches or other new problems. And then maybe I could wear it without worry. That is a best case scenario.
Sigh...
By: patrick_y : May 23rd, 2017-01:59
Vacheron Constantin watches go through a similar process... Shudder... And they get reinspected in Dallas too when they return from Switzerland... Crossing my fingers that you get your watch back unpolished and unmangled. If it does come back mangled and/...
Thanks for the continued support Patrick.
By: MichaelC : May 25th, 2017-05:47
Regardless of how this process of mine turns out, it speaks to a much bigger problem at Montblanc. I fell in love with this design so fast that I did not give a seconds thought to shelling out thousands of hard earned dollars for it. A new brand for me. B...
It's a strange world out there...
By: patrick_y : May 25th, 2017-11:08
For Rolex, I use an authorized Rolex Service Center in San Francisco www.watchprosite.com For Lange, I use Alkis in NYC. He and his wife are great people! I almost wished I had more problems! For Patek Philippe, I'm confident with Henri Stern Watc...
Don Micaeli
By: TheMadDruid : May 23rd, 2017-06:16
Wid all da respec due, do you wan' I should go on wid da hit as planned? Your loyal Capo, Padj
You are wise not to accept the free polish.
By: fernando : May 28th, 2017-20:55
I learnt my lesson the hard way when they freely polished off one of the hallmarks on one the lugs - with another Richemont brand. The watch went in in mint condition. I also understand your worry of having to pass through another set of hand(s) at the Te...
Fingers crossed Michael!!!
By: exigesc : May 29th, 2017-03:38
I think you know exactly what is going on. Offering free polish & free strap sound fishy for sure. As you said, watch could have been mis handled during the process & marks have been made and you know they are going to polish your watch to cover the track...
Thanks for your encouragement.
By: MichaelC : May 30th, 2017-07:15
I have not given much consideration to the watch being returned perfectly repaired and in the same condition as when it was sent. Of course, this should be the first order for any brand. I guess that is much the reason for theses posts - there is just no ...
Appreciate the wishes, Ken.
By: MichaelC : June 5th, 2017-06:54
I am so busy these days, I don't think about this watch much. Out of sight, out of mind. But it would be a dream to just get it back in proper condition...
This is like that 80's film....
By: andrewluff : June 5th, 2017-07:44
'Never Ending Story'!!! I hope that you finally get it back and sorted... their service is not good enough and I told them to look at the thread a month or so ago when I met one of the guys from HQ! Cheers Andrew
