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WatchProSite|Market|Digest

TAG Heuer

Thank you for the response

 

Imho we have been conditioned to accept long servicing times from the manufactures which sometimes are understandable and justified but other times can be completely avoided. I am currently experiencing a not so pleasant encounter where the watch being serviced has spent a long time at places where they could have been totally avoided should the organization took more initiative to monitor and expedite the process. I stepped in myself yesterday through my own connections and the process started moving again on the same day, and I am sure had the right person been following up on the case closely and escalated the issue they would have been able to solve it quickly. Now I will observe whether they will closely follow up on the case or whether they will again wait for my call to before checking on the status.

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TAG Heuer after sales service

 
By: gcTIME : September 25th, 2017-07:27
May I ask if anyone has any specific experience to share?

I send all my LVMH watches to Quebec (or used to, havnt sent one in a while)....

 
By: Rogi : September 26th, 2017-14:48
their authorized repair center was wonderful and finished full service within 4-6 months. i've sent one of my Tags and a Fendi there. Since then I found a great watchmaker and end up sending to them. Make sure to do your due diligence and see what the rat... 

Thank you for the response

 
By: gcTIME : September 28th, 2017-02:10
Imho we have been conditioned to accept long servicing times from the manufactures which sometimes are understandable and justified but other times can be completely avoided. I am currently experiencing a not so pleasant encounter where the watch being se...