RCOPPEL
28
Rm service center
I am very disappointed with rm service center
I send my month old rm28 for warranty repair, since date wheel was not working.
Its been 5 months and they just told me it will still take another month more.
Its a simple movement rm28. This should not be taking this long.
Hope to have back mid november.
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Rm service center
I am very disappointed with rm service center I send my month old rm28 for warranty repair, since date wheel was not working. Its been 5 months and they just told me it will still take another month more. Its a simple movement rm28. This should not be tak...
rodolf, what was the problem with your 28?
im curuios to know as 5 months already and not yet done is a very long time!
date wheel
there was a problem with the date wheel, it was 100% loose . if you moved the watch date started spining around. to problem with time keeping just with the date. regards
I feel ya
I share your disappointment. Went through the same with my rm010. I was told by my local AD that Richard Mille is understaffed in servicing dept. the fact that they are in the process of migrating to a new factory doesn't help too. Hang in there mate.
Have been in contact with RM HQ. Can you drop me a PM
please with details of where you dropped off the watch (to whom/dealer) and I will see what I can do from here. Thanks Andrew H
Hope you get it soon
I've had one watch (not RM though) which took 6 months to service and another 5 months (not RM either). That's how long it takes for simple watches to get fixed sometimes. Unfortunately it's something I've already come to accept whenever I bring in a watc...
frustration
5 months is a lot of time. at least a few updates along the way would be appreciated, as opposed to a short line saying "by the way, it will take another month!" for what it is worth, an overhaul on a (simple) Patek (Nautilus -- 3800) took a little over 3...
Delays occur for numerous reasons
shipping time from your AD to RM (did your AD ship your RM immediately? Or did they wait a while to ship?), RM waiting for some parts to arrive, etc. Watch brands don't seem to have a tracking system where you can get updates throughout the repair process...