F.P. Journe

davidlu,

Woah! That is not a good thing to have. Place the watch carefully down flat and step away from it. That loose part must never be allowed to slide around while the movement is moving.

This needs sending back to FPJ for repair and checking that nothing was damaged during the first passage of that part through the tourbillon cage. It would be a miracle to have no damaghe if the cage was rotating.......

The caseback special screwheads are designed to prevent opening by non-authorised technicians....obviously they did their job

They are not available to non-FPJ watchmakers. Currently, there is one watchmaker from Tokyo being trained in Geneva who may return to Tokyo boutique; then - we may find one of these special screwdrivers in Tokyo......

Regards,

MTF

Never seen anything like this before even on cheap watches let alone $100k.you have to send it back to Journe to make sure there is no damage.

 

Thanks ! Will do!

Thanks ! Will do!

Sorry to learn of the problem! Please keep us posted as to what actually is the cause of the fault. I am interested to find out if the factory charges you for the "defect" and how long it'll take for you to get it back, fixed, as I'm looking into getting a Resonance for myself soon. From what I know, the factory really provides exceptional after-sales service; only thing is, whether FPJ charges a fee for rectifying problem of this nature and the "alignment" problem associated with the Zodiaque, for example.

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