FedEx Stloe my watch . IWC 3717 ref: 3187372 Oct 11, 2008 - 01:35 PM
On Thursday 2nd of October I shipped the IWC to a dealer in Amsterdam that I had sold the watch to. On Friday Fedex contacted me to say that somewhere en-route to the Amsterdam fedex depot the box had been opened and the watch stolen.
I heard today that they have now closed the investigation and I have to put in for compensation, and here is the kicker, the max I can put in for is $500 .
I found it impossible to find a courier service, including the Royal Mail and Parcel force, that will ship a watch insured for its full amount. I went with Fedex because, in my naivety, I believed them to be the best company, and over nighted with it being scanned all the way I assumed that it would be safe. I even expressed my concerns to the clerk in the Fedex office and he just looked at me and said " We are fedex sir, of course it will be fine ".
So if any one comes across an IWC Pilots Chrono ref 3717 , model 3187372 then this piece is stolen.
I would love to hear from any UK sellers about the shipment methods they use for international transactions.
Regards. James.
its all in the fine print
im sorry to hear about the loss, best of luck in the future while shipping such items..
btw the third party companies also say to never declare the item as watch, and never to declare the full amount to avoid people seeing that and wanting to take it
i hate fedex with a vengeance, but have to use them if buyers want it
Royal Mail international signed for does £500 and is very good. i've been lucky, i've bought and sold perhaps 1000 watches over the years and never lost anything. i've had con artists try to say it hasnt arrived, but copies of signatures soon put them to sleep. i always advise buyers that $500 is max insurance and if they arent happy they dont buy which is fine by me.
for incoming,from asia ems is best and from US usps is best.
sorry for your loss, it just shows that jewellery and watches have low insurance max for a reason. they employ people who cant be trusted.
Graham
Fedex should be ashamed
James, find out whether it was done by Fedex employee.
If it was stolen by the employee of Fedex, I don't think Fedex can rely on the limited liability clause.
You need to lodge a police report against Fedex and write to Fedex for explanation in detail. Get advice from the solicitors in UK.
I hope you will resolve the matter soon.
Regards
Ling
nothing will happen from that,
That limited liability does not cover Fedex own theft.
Of course, you have to prove it. It doesn't matter how fine is the print.
Regards
Ling
Ling is a lawyer
rip....
Ling is correct that the small print does NOT absolve Fedex if it is an inside job.
Regards,
MTF
Sorry to hear your loss but this is a good lesson for everyone here
Remember that FedEx and UPS only insure watches/jewellery up to $500, no matter if you put down $10,000 and pay the added insurance. You need a 3rd party insurer to insure your package over $500.
Otherwise, for those in the US, you can use USPS Express Global Mail where you can insure more than $500, but each country has its own rules regarding max insurance on watches/jewellery. And some countries even prohibit any incoming shipments of watches/jewellery.
- AT
Thank you all for your kind words, and your advice...
Indeed, I do think that my only course of action is to 'grin and bear it' , ( although I am finding it difficult to grin about the whole situation ) . It was my first, and last , experience of using Fedex and I remain amazed that it was so easy for an employee to get away with such a thing. I guess if I had been more prudent and typed ' fedex stole my watch " in google BEFORE I shipped then I would have realized that it is definitely NOT a company that can be trusted to do what you pay them to do.
Oh well, you live and learn...
Never declare its value or contents...
....one lesson that I have learned.
while that does not help you now I share in your angier. I never use Fedex because having dealt with them so many times I realised that while they advertise to giving a good service it is far from the truth.
I'd rather post by local mail carrier (unmarked and uninsured) and see what happens- have done this 5-6 times with no issues.