Jaeger-LeCoultre

After the initial joy and jubilation of receiving my MC Diving Alarm Navy SEALs yesterday I did a more thorough check of all the functions of the watch and found out that the date isn't functioning properly. When you try to change the date the cogs of the wheels don't connect correctly, seemingly on a random basis. You can hear/feel it, the date won't move forward, and after some additional turning of the crown, it connects and works OK again. Only to repeat itself after a couple of more turns.

Best to nip it in the bud, so the watch is going back to the AD and then onto JLC but unfortunately I cannot bringing on my vacation to Mexico starting this weekend, which I really had been looking forward to dive and snorkel with it. I'll grab one of the Rolex divers I have instead.

This is not a big issue in the grander scheme of things, however, it is unfortunate timing-wise and this was my 1st JLC purchase. So much for 1000 hours testing.

I've had problems with Panerai and some other brands as well, interestingly enough my Rolex sport watches have never given me an ounce of grief...

C'est la vie!

Patrick

But why don't you take it for your holidays, then give it to JLC after?

Agreed, Patrick, this shouldn't happen, but I don't know any brand which didn't have its lot of issues.

Keep us updated!

Best,

Nicolas

And yes, I share your pain.  However, I'm with Nicolas on this one -- enjoy it on your holiday and send it back when you return.

Regards,
Adam

...then I'm serving a used piece, which can lead to either very long service time (I had a Panerai be gone for over 4 months for a trivial warranty repair) and they might refuse to provide me with a new catch if it turns out that my copy is a lemon. Not willing to take that chance, now I'm returning a brand new piece which gives me better leverage.

As I said, not the end of the world, I'll bring another diver instead.

Then he will notice the issue, and qt the end of your holidays, he will take care of it...

No?

Best,

Nicolas

It is not next doors and I don't have time to drive there before I leave. The AD is treating me right, I've bought from him before, the emailed Fedex Express labels and I have no doubt that they'll make it right.

I just posted this because it is the first problem I've heard about with this model.

One week after i recieved my NSA the alarm function stopped working. But luckly my AD had another one and switched it out for me.

and good for you for testing all functions out...I am usually not as diligent with a new purchase (I am too excited and it usually out of the box and on my wrist)...

sounds like your AD is doing the right thing..

keep us updated...

Do enjoy your vacation, and I trust you will have a watch back to you soon.

In fact, I also had to return my brand spanking new NSA with a very low 2-digit number the same day I got it. No mechanical fault, as far as I know, but there where super luminova residue all over the alarm disc.

On the brighter side, I got a brand new watch (again ) just a few weeks later and have enjoyed it for about 1,5 years now (no problems so far and an excellent time keeper).

Best,

Rick

Over the years I have witnessed in real life brand new watches with mechanical defects from entry level to higher end brands. A friend of mine had problems with at least three Patek Philippe watches. No doubt he has lost faith in the brand already. And just two weeks ago another friend had to have his brand new Lange Datograph replaced for a mechanical defect.

I was traumatized myself about six years ago when a brand new watch of mine had to undergo service on multiple occasions for recurrent malfunction of the moonphase mechanism over the period of a year. And most recently, a JLC I ordered came with an alignment issue but fortunately still for me that I spotted it before I actually paid for it and walked out the door of the AD.

The industry seems to be plagued with these quality control problems. Call me pessimistic but I don't see them going away soon. Anyway, I just want to offer consolation that you are not alone. So have a safe trip and let's worry about the watch later when you come back.

Cheers,
Ruckdee

You have taken the high road, which is great.  I am guessing most of us have had issues crop up even with new watches. 

Like you, I would have had to send it right back to be fixed.  I am too compulsive that way.  But I expect it will be back on your wrist in perfect condition ASAP.

Safe and fun travels in the meanwhile.

respo

I'm so sorry that happened. There is nothing worse than looking forward to getting a special piece and then having it malfunction almost immediately. I had a similar situation with another brand, actually a recurring problem and it almost did me in on the brand altogether. But try not to despair, hopefully it will be fixed quickly and you will never look back. And hopefully it won't diminish your enthusiasm or confidence in the piece.

I must agree with you about Rolex though...never had a single problem with any of them. They are built like tanks!

Have a wonderful vacation!

David

This had happened to me two weeks ago when I bought the VC Overseas Chronograph and the Rolex SS Daytona. The VC chronograph did not function properly though it is a new watch. My AD had to send it back to VC for repair. Interestingly, the Rolex Daytona funcitoning perfectly well. I am surely your problem will be resolved quickly and you will enjoy your new watch soon. Best regards, Baxter

Thanks for all the encouragement. It does suck a bit, but in the grander scheme of things I'm taking my family to some vacation, everyone is healthy and excited about it. After all, it is only a watch and it is only a temporary set-back...  My AD is ordering a new one so I don't have to deal with repair etc.

Have a great week everyone!

Cheers,

Patrick

Have a nice vacation with your familly and I am sure that you have something smart to repalce the NSA while it is being worked on.

as you say it is only a watch, however loevely it is.

Best regards,

George