Ulysse Nardin

I can't believe it, after getting the +35s per day problem solved last year (watch was away for 10 weeks), the second hand has decided to detatch itself from the watch... I put it on it's side last night for a couple of minutes as i brushed my teeth and when i went to put it beside my bed, i noticed the second hand was floating around inside the case!

bad photo, but try to find the second hand...

So it looks like i have to make the 140 mile journey to Harrods again to get them to ship off my beloved wedding present to UN for a few weeks...

I think it's time i invested in another watch!

 

Midds

 

can i ask was the watch brand new? if so you have 2 years warranty  i would suggest contacting UN in switzerland tell them the story and have it shipped there immediately, this is very unusual for UN   and im certain they will have it repaired quickly for you doesnt sound too major, i have a UN too and have had no problems what so ever with it , these things can happen even to the best brands and UN is high on quality so dont be too disheartened by this as i have had much worse problem  with a big brand which was more than double in price, anyway keep us posted how you go with it.

Thanks gazoz

 

I will contact them today and get it back to them asap - it was bought in march 2007 and went back to them in December 2008 for the time-keeping to be sorted. It is unusual (from what i see on these forums) and highly annoying as i absolutely LOVE my watch

 

Midds

from the dates you've given your warranty expired in 2009. if thats the case you'll have to pay to have it fixed. what i would do under the circumstances is go to a reliable repairer in UK which i gather is where you are and get him to fix it. its a simple job which doesnt warrant a couple of months away at UN and certainly doesnt warrant going to Harrods of all places.

best

Graham

While it is unusual, these things CAN happen. Mounting the hands on their pins is a science in itself: Do you press them on too tightly, they will be damaged themselves, and might even compromise the working of the watch. If you mount them too slightly, they will start to glide on their pins, not showing the accurate time, and, very rarely, might even leave their proper place at all.

Unlike a car mechanic, who has a torque wrench to use a preset force, watch manufacturers, who still do assemble their watches by hand, have to depend on the watchmaker's experience alone for setting the hands. Mass-produced watches are assembled by robots, which also take care automatically for the correct force.

I know that you are not likely to feel better now, but I wanted to make you understanding the problem's sources a bit better, maybe. This should not mean, though, that the assembly was not faulty. However, since it had worked properly for more than two years, one would imagine that the watch assembler's error was so small that it developed into the problem shown only after a considerable time.

I would say that a well-trained watchmaker in your (relative) neighbourhood should be able to correct the problem. Just make sure that he tests the watch for water tightness afterwards.

Regards,
Marcus

I got it in March 2008 (not '07) so i will return it to UN under warranty i think just to be sure

 

Midds

nt

TM

Hi all,

I bought a UN 42mm Dual Time (Blue strap with white dial) in June 2008. It is really love at first sight and till today I still like the marine look of the watch. But too bad, the watch is now on its 3rd return to the service centre in less than 2 years. I really wonder the quality of UN watch now and its customer services.

1. After buy the watch, in less then 6 month, the automatic winding fuction stop working. I send the watch back to the authorised agent. I got it back and they say my watch was magnetized. (My UN watch sit on the same winder like all my other automatic watch and I rotate watches almost daily and never keep my watch close to TV set or etc). I wonder how I had magnetize the watch.

2. Less then 3 months from the first return, the automatic watch stop working again and I have to send it back. After 2 months, I got it back and they say the early batch of 42mm dualtime is on third party modified movement and now they change my watch movement to later one. OK. I buy the story. Because of this, they give me a letter to say my UN watch got an extension of warranty of 1 year. 

3.  Less then 1 month after the 2nd return, I realise the crown had this funny awkful sound when I wind the watch and the rotor movement is kind of restricted. I return the watch again Nov 2009 and until today they is no news about my UN watch. I ask the retailer where I bought the watch and send the watch for repay, they told me UN service center say no problem but got check.

I like the watch but I'm really irritated by the quality and services. I went to UN official website to write a comment/complain about the problem. To my dismay, after almost 1 month now. I got no response from UN. Last week the retailer told me they will give me an answer but until today, I got no news from them. Now, I stop call and asking the retailer about my watch.

I pay thousands of dollar for the UN watch. Instead of enjoying the watch, I ended up with hassle and trouble of sending the watch back, keep call the retailer to get my watch back but to no response and aaiii... Don't know what to say about UN.

Any idea how I should deal with UN or at least make UN response to service after sale instead of just selling and no servicing?

regards

Ricky

 

 

... aside from your actual trouble, may I ask to read this post here:

ulyssenardin.watchprosite.com

Since Ulysse Nardin itself agreed not to interfere with the moderator's tasks here in the forum, it would also be fair to contact the moderator by private message PRIOR to publish complaints that can be read by a worldwide audience. I know that UN does really care about their customers, and normally goes very far to satisfy them. I do of course not imply that your side of the story is incomplete, faulty or compromised anyhow else. However, it would be fair to give me the possibility to ask them for their comments.

Therefore, I ask you to give me the chance to clarify this issue more privately first.

Best regards,
Marcus

Sorry for the blunder. I had no mean of discrediting UN in the WWW. In fact, I was first time visiting Purists with intention to look for some information and comment of another watch I wanted to buy and some how bum into comment of UN.

I will be very glad if you or anyone can give me some guide over the UN matter. I can be contacted at [Email address suppressed for privacy]

 

Regards

Ricky

Hi Ricky,

I have sent you a private message with a query of all information I need to look into your problem. Posting an e-mail address here is impossible; the system automatically deletes it due to privacy considerations. If you use your mail system to reply to my private message (you can also respond to it here, from the site: click on the red link "my PMs" above, read my message, and use the "respond" link there) I will be able to contact you again, if necessary.

Regards,
Marcus

Hi Marcus,

I had not manage to read the PM you sent to me. I went into My PMs and only got this message: 

"Sorry the sender was a registered user but may have sent the PM from another account. You may need to look up the user seperately."

I still got no luck with the retailer I return my UN watch to. Still no news from them of what happen to my UN watch.

And still UN website I posted comment had not responded too.

Please help me if you can.

My email is rickyyeo9 @ gmail. com

 

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This is why i have (guttingly) stopped wearing it for the moment...

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How could I sell the (a) best looking watch I've seen yet (b) wedding present from my amazing wife and (c) pride and joy? Nope, just have to get a second watch (shortlist at the moment is Panerai Luminor Marina (black face / brown strap - love the simplicity) or the Corum Admirals Cup 44mm (black face / silver bracelet and change UN bracelet for brown leather strap) or IWC Potugese (black face / brown leather strap - but this is quite similar conceptually to UN)

At the moment Panerai has it

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