Patek Philippe

you sent it to be serviced?



Cheers

I was told by the sales guys that "I could have the watch because someone else had refused it". When the sales lady brought me the watch she "suddenly noticed" the wrapper was already opened. The rest of the sales experience was just about equivalent, the local PP staff really did not realize how badly they were offending me, inadvertently. My girlfriend was so badly treated that she told me to buy the watch, (model) but not deal with these clowns. When I pointed out the defects after buying it, they pretended it was ok. An auction house in Switzerland told me to wait a year and then send it in under warrantee; I guess the watch resale value with an imperfect dial is much lower.

ili

if you and your girlfriend were treated badly, why did you buy the watch from this AD?

Youcould have bought it elsewhere...

Cheers

Why? Availability.

If one of you nice mods wants to see the piece, and he happens to be in Europe, it's on my wrist.

ili

nt

May I know what the 5960 defect was?  Mine has a chronograph reset problem. 

It is such a very beautiful piece.

And does not deserve to spend time going back and forwards to the service centre...................BUT ON YOUR WRIST!!

I want the watch on my wrist instead of in Geneva

wow i cant believe the service took so long; 2 years for all the services!! Did you have to pay for subsequent service?

Geneva sent me another bill and this is a mistake again. I have to complain to Geneve to write off the bill. Picked up the watch yesterday. I hope this time will be ok with my watch.

No message body

Why would anybody buy a watch unopened? The whole point is to have the dealer inspect it and you also so you do not buy a defect right out of the store. Once your name is on the papers you are stuck with it. I know of no other manufacturer where people want to buy their watches in transit shipping boxes meant to be scrapped by the dealer. It is a pity PP does not do more to ensure their watches are sold as intended so defective watches are not released to the public. I looked at a Lange and at an AD and it would not wind or work. Thankfully, it was not unopened and I could pass on that watch. There are things about new watches that cannot be repaired such as misalignments and short power reserves. Been there done that, many times too often. Open it, kick the tires and give it a spin, before you lay out your precious money. Let someone else buy the headaches who demands the plastic and paper packaging.

The reason you should is that an authorised dealer who has had the watch on display will send it to Patek for repolishing if there are light marks from various customers handling the watch over time. Some people don't mind this but I do. If I wanted a repolished watch I'd rather buy secondhand. My first 5167R was not factory sealed purchased in London. Unfortunately one of the 4 lugs was smaller than the other 3. I then went for factory sealed. On opening one of the crown guards was smaller than the other. Then next factory sealed one (which I have decided to keep) has a perfect case but the date does not sit perfectly (it's slightly too high i.e.. the top of the number is just under the top of the date window. I am enjoying the watch for now and will send to Patek for adjusting before the 2 yr warranty runs out

It is against PP policy to deliver sealed watches to customers. ADs that do risk their agency status. Minor point I guess.

But why is that so ? I thought the reverse would then be against policy, that " it is against policy to deliver a PP watch whose plastic seal has been opened ( hence tampered with); as with most products.

The plastic is made to protect the watch during shipping but especially means the watch hasn't been opened since the quality control process.

Then, the AD has to open it and show it to the customer in its beautiful wooden box for the watch is "served" in the best way.

The plastic bag is only used by final customers for resale purposes (and hence speculation).

Cheers, Mark

with any brand there is a chance of defect from shipping (dropped package, etc.)

I had a 5205 that "out of the bag" was not working from an AD.

I would never walk out of the dealer without inspecting unpackaged.

if the AD sees watch is defective, they will not sell or fill out the warranty. This is important where you paid up front for a specially ordered watch.

In my case the dealer could not see the obvious defects but Patek did which is why they switched my watch a few times