Patek Philippe

First he didn't know there was a rule to set the watch to 6:00 AM. Then he started to hit every setting pin in no particular order. He scratched the case multiple times. Some of these employees are true idiots. I'd even say most of them are.
And lots of these employees do not know how to properly size a watch bracelet with screws or pins! I do it myself. Too much risk. Some of the pins come back missing, or bent. The manufacturers know this is happening, but what do they care as long as they get their percentage...

Actually it is so disrespectful to the watch brand and owner.it should not be tolerated.

And I can imagine that there isn't an "expert" who is always on duty at many stores. Not every store has a watchmaker, and even if they did, he may not work 7 days a week. So if you think from an operations point of view, the managers won't necessarily keep staff in such a careful manner. So you're bound to be unlucky at some point. For me, I just end up doing everything myself... Even bracelet sizing. Oh! DO NOT LET THEM CHANGE YOUR STRAP! Strap changes are pretty hard to do actually. Find a good watchmaker to do it. Someone who isn't careful will scratch your lugs terribly!

If they understood that and actually owned these watches themselves they would be much more careful and much more respectful of the watch. It’s like looking at a Monet, Rembrandt , Koons, or any other kind of painting. You treat these pieces of art with the upmost respect and you are careful when you were around it.
Watches are the same.
CB.

I'm not saying all people who work in retail treat it as a temporary job, absolutely not, but many are just unaware.  This particular salesperson that I have in mind has been at a major jeweler for dozens of year and has been in the high-end luxury retail business for a long long time.  But there are just some aspects he does not care about and is totally oblivious to.  It's very sad, so very sad indeed. 

I follow the steps carefully when adjusting my annual calendar as well, as for the stylus pen, its made of white gold, and there is two hallmarks at the top of the pen

Thank you very much for clearing my queries with photos!!
I should look closer at mine.. haha
🍻
James

No message body

...pulling the crown to set the time with the watch on my wrist while SCUBA diving in the Mariana Trench was what ruined my ref. 3939? I just thought it needed to be demagnetized. At least now I know.