jim vancouver
409
Satisfactory Longines service
Here's some good news.
Bought a Longines retrograde (possibly a returned watch) from Hour Passion in the 2016 December sale. To my horror, the watch ran 10 sec/day fast. Then, I noticed the hour and minute hands were out of alignment.
Finally, I returned the watch for remedial work. After ordering parts from Switzerland, the service center returned the watch in 2 months. I was shown the results of the timing and water-resistant test by Swatch.
Hour Passion threw in a free watch-case and a fresh warranty. Kudos for Longines and Swatch.
Today, Longines makes mass manufactured products. QC is unspectacular. However, they get a passing grade when they stand behind their products 100%.
Phew
Jim
Satisfactory Longines service
Here's some good news. Bought a Longines retrograde (possibly a returned watch) from Hour Passion in the 2016 December sale. To my horror, the watch ran 10 sec/day fast. Then, I noticed the hour and minute hands were out of alignment. Finally, I returned ...
Always nice to get good service no matter the brand
Hi Nice to see that you got a good response. Always good to share positive experiences with a brand. Cheers JML
I like this Longines so much!
Good to know you're happy with it now, Jim. Best! Marcelo
Good to see there are still brands who care for their service line!
Thank you for sharing this good news! Best Blomman
I hadn't heard of Hour Passion before
Jim Vancouver, Thanks for the field report. I'm guessing you used the only USA outlet in NY State. Nice to hear about a good experience as mostly we get the rants online. At one time, we considered an ongoing survey on PuristSPro so we could get a handle ...
Report on timing accuracy
I picked the Longines retrograde's set of complications because IMO it is the most practical for a travel watch. The dual time offers easy access to a second time zone. And, sometimes I can get groggy on a strenuous travel itinerary. What's the day and da...
