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I typically don't return the old parts
May 13, 2010,09:45 AM
To my customers unless they ask for it specifically, and that is very rare. I have no problem doing so, but why anyone would want an old greasy automatic mainspring, used gasket, or faulty reversing wheel is a bit puzzling unless it is to prove that parts were actually replaced.
Also keep in mind that with some companies I source parts from, they will not sell me the part unless I send the old one back. This is more common with dials and other parts that the company feels could be used to somehow produce a counterfeit watch. I think for the companies that still provide parts to independent watchmakers (not many and growing smaller all the time unfortunately), this exchange policy will become common.
Regarding a breakdown of what was done, I personally give a very detailed report of each service I perform, including photos showing the process. This is not common at all, but I find collectors do appreciate seeing the details. Factory service is usually pretty slim on details in my experience.
Hope this helps.
Cheers, Al
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Service parts
By: AndrewD : May 13th, 2010-00:42
When you have your watches serviced are replaced parts ever returned to you? What is your experience with the practices of different companies or watchmakers? Have you ever asked that parts be returned with the watch, and do the service departments comply...
generally, in my experience, you have to specifically ask
By: ThomasM : May 13th, 2010-09:19
for the old parts to get them back (and be ready for some very weird looks) Generally, the "break down" of service details is pretty generic. And one other thing that has come up before but bears repeating - if you DON'T want the case repolished, be sure ...
ditto with crowns...
By: tee530 : May 13th, 2010-10:16
...adding to your case-polishing warning, I'd add being specific about how you want the crown treated. I've found that during servicing the crown is often treated like the mainspring - replace it every time as a matter of policy. This is perhaps not such ...
I typically don't return the old parts
By: 1440 : May 13th, 2010-09:45
To my customers unless they ask for it specifically, and that is very rare. I have no problem doing so, but why anyone would want an old greasy automatic mainspring, used gasket, or faulty reversing wheel is a bit puzzling unless it is to prove that parts...
Omega...
By: tee530 : May 13th, 2010-10:20
Andrew, after servicing an old Seamaster, Omega returned to me a little baggie with old parts: wheels, hands, bridges, etc. Didn't return the mainspring or old crystal though (maybe to Al's point: who wants a greasy mainspring?). I didn't ask them for thi...
