WatchProSite|Market|Digest
WatchProSite|Market|Digest

Audemars Piguet

Disappointed with AP Service

 

Hi,
Iam writing this as iam really unhappy the way AP does it's after sales service. I had given in my AP Royal Oak Perpetual Calendar Stainless steel for service in March 2010 for complete service and overhauling. I was told that it will take at least 6 months and watch will have to be sent to the AP Service Centre in Switzerland and it will cost $3,700 as it also involves change of hands and dial etc. Well after near 6 months in Sept i was informed that watch is ready for dlvy and i picked it up the same day! To my surprise i told the boutique manager to fix the perpetual calendar time etc so i can wear it and put it in it's winding box, as he was setting the time ; he discovered that one of the date adjustment pusher was not working (this is watch coming from Switzerland) so he told me that he will send it to it's local workshop in dubai and sort it out within 72 hours. Gents i got the watch in 3 days and it started working fine and after wearing it for 24 hours the rotor jammed and the watch stopped. As i could see from the transparent glass back that the rotor is not moving at all.
Iam so extremely disappointed with Swiss quality checka nd service of AP that i have in principle decided that i will not invest or buy an expensive AP. $55k watch not working well even after you spend $4k on service. This is terrible and the worst part is that you dont get the watch for 6 months and even so after that this is how it turns out.
Pls advise what to do as iam frustrated and bit off the watch as well now as i dont trust the AP service quality criteria. To my surprise the watch is being adjusted and fixed in Dubai workshop. What is next? Buttons falling off or....

Ovais

(note from moderator:

I am locking this thread until I receive more information and can get all the facts.

And before anyone accuses me of being a blind fan boy "protecting" AP or censoring any little bit of "negative press" about AP, let me point out that this thread is still here, readable by one and all.

And remember, I am a consumer and enthusiast, just like you.

I just want to make sure all facts are present and accounted for before a thread like this expands.

Thanks for your understanding.

TM)



This message has been edited by ThomasM on 2010-10-18 11:38:02

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3 Comments view entire thread 

Sorry to hear this

 
By: gazoz : October 18th, 2010-04:24
but these things can and do happen, i would write to AP and let them know of your dissatisfaction and see what they say goodluck

Very sorry to read your story. Please help me help you...

 
By: ThomasM : October 18th, 2010-11:33
Dear Ovais, Please keep in mind I am an enthusiast and consumer, just like you. Thus, when I read such stories and experiences, I feel just as frustrated and angry. I've been around high end watches for many many years; in fact, decades, and I know that s... 

All AP forum readers, please note:

 
By: ThomasM : October 18th, 2010-11:36
I am locking this thread until I receive more information and can get all the facts. And before anyone accuses me of being a blind fan boy "protecting" AP or censoring any little bit of "negative press" about AP, let me point out that this thread is still...