Watch Service: Inevitable Costs and Maintenance
Service

Watch Service: Inevitable Costs and Maintenance

By elliot55 · Jun 1, 2019 · 20 replies
elliot55
WPS member · Horological Meandering forum
20 replies3537 views7 photos
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elliot55 initiates a thought-provoking discussion on the inevitability and cost of watch service, drawing parallels to car maintenance. The author shares a personal anecdote about a Rolex Air-King service, prompting the community to consider the financial and practical aspects of maintaining luxury timepieces, especially those with complex complications.

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... Or is it?

If you own a car and you log a lot of miles on that car, then you know that car is going to need service.  Eventually.  Of course, the longer you put it off the worse it is for the car.  And the pocket book.  The same is true for watches, particularly those timepieces sporting a bunch of complications.  Yes, every mechanical watch will require service.  Eventually.  And like a car, the longer the interval between services, the more costly that service can become.  When regular service for a minute repeater watch comes due, particularly one with bird automata on the dial, the owner is likely to receive a bill similar to one received for the service of a Porsche. 









For those who have several cars, as well as several watches, service bills can (wait for the understatement)... run high.



Image Courtesy of ABlogToWatch



Image Courtesy of Herrods

Case In Point: About two years ago, my girlfriend mentioned that her Rolex Air-King wasn’t keeping time.  I suggested she take it to the Rolex Service Center in Beverly Hills.  A year later when it stopped running altogether, it was less of a suggestion and more of an imperative.  As it turned out, the watch had never been serviced so the service center recommended the replacement of several parts, and of course, a full service for the timepiece.  It would take approximately 4 weeks at a cost of $880.  When I was told the news, I reacted by asking, “Only eight hundred and eighty dollars?”




“Only?” she replied.  “What do you mean, ONLY?!?”

“The watch has never been serviced,” I answered, “so I thought it was going to cost more like twelve or thirteen hundred. Frankly, you got off light.”  

Over the years I have learned there is the truth.  And there is the correct response.  While this was the truth, it was not the correct response.  Wondering what she would do without her precious Rolex for the next month, we adjusted the bracelet on my Submariner and she rocked that until the return of her Air-King.  Have to admit, it looked really good, but please don’t tell her that.  Four quick weeks later, her Rolex returned showroom perfect.  Delivered in a swanky green Rolex pouch, the timepiece was polished to a mirror finish and the bracelet looked as if it had never been worn.  You could almost smell that “new watch smell”.  On top of that, Rolex informed us that unless something unforeseen and/or unfortunate occurred, the watch would not require service again for another ten years.  Ten years… that’s pretty darn good.  It got me thinking about the so-called maintenance free watch.




To be sure, there are a couple of watch brands that have created almost maintenance free timepieces - Jaeger LeCoultre and Ulysse Nardin have really been the pioneers.  The Freak, from Ulysse Nardin, features two escapement wheels entirely etched in silicon instead of the traditional steel, thus no lubrication necessary. [In the above photograph, note that one escapement is aqua-colored, the other is purple]  Since its introduction in 2001, hundreds of Freaks have been sold and UN claims only a very few have had to come back for what is deemed “unusual and/or abnormal servicing” (as the firm puts it).




Jaeger LeCoultre’s Extreme Lab series utilizes ceramic, lubricant-free ball bearings in the winding mechanism, carbonitride easium (from nuclear engineering) to replace traditional jewels, synthetic crystalline black diamonds in place of the traditional ruby pallet stones, various carbon fibers, platinum iridium, and graphite powder instead of traditional lubricants.  The utilization of such extreme materials has led to the exclusive use of these timepieces in the most extreme environments.  The Extreme Lab operates successfully at temperatures as low as minus forty (-40) degrees Fahrenheit (which I'm told is also -40C), where traditional lubricants would most certainly freeze, making it the ideal timepiece for the Arctic.  A definite necessity next time I visit the North Pole.

Definitely worth mentioning in this post are a few other brands, such as Panerai, Patek Philippe, Rolex and Omega, also making sizable investments in the pursuit of new materials that require less (or no) maintenance. Patek uses their “Advanced Research” line of watches to introduce innovations such as the ‘Pulsomax’ escape wheel and lever, both made entirely out of ‘Silinvar’ – PP’s version of silicon.  Panerai showcases their inroads through the “Lab-ID” line, usually with a piece made entirely out of carbon.  Rolex and Omega always seem to be at the forefront of producing timepieces that utilize anti-magnetic and anti-wear-and-tear materials.  In an industry that will forever be challenged to provide top notch service and repair for hundreds of thousands of watches every year, creating and manufacturing a timepiece that truly requires no service whatsoever would be a sound achievement.  If I was a gambling man, and I am, my money would be on Rolex.

Have A Great Weekend Everyone!

- Scott

Key Points from the Discussion

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The Discussion
AM
amanico
Jun 1, 2019

You are also right on the impact of silicon " solutions " when it comes to service. The time is much longer than with a more classic solution. Now, only the Extreme Lab One used silicon and very technical and innovative solutions. The " II " had the rotor of the " One " and only that. Good points you raised! Best, Nicolas

EL
elliot55
Jun 1, 2019

... I believe the brand that pulls this off and can make it affordable is on to something. It would be an achievement comparable to Willy Wonka's Everlasting Gobstopper.

EL
elliot55
Jun 1, 2019

... But watches like the Extreme Lab tend to be extremely expensive.

EL
elliot55
Jun 1, 2019

... The wrong way. It's a lot of watch for $40,000 US. But not a lot of people can afford such a piece.

HA
halgedahl
Jun 1, 2019

But this brought up something I've not seen discussed in these pages. (Probably has been, but I'm a relative newcomer.) To wit: watch winders. I don't have time now to dig through my files (for I'm certain I saved it), but I read a very convincing short essay by a watchmaker who advocated what I've always intuitively felt: if you're not going to wear a watch, put it in a drawer until you feel like wearing it again. Keeping it on a winder will just necessitate the need for service sooner. Unless

EL
elliot55
Jun 2, 2019

... With the leave it in the drawer approach. I used to keep my watches on a winder, but then realized I was just wearing them out. And it's correct, if you have a watch with a perpetual calendar complication, keeping the watch running is an imperative. So in this case I would tend to agree that a watch winder is a necessity. Hope that helps. Cheers.

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