Patek Philippe Nautilus 5711 Service Experience

JEC · 2015-03-18T06:54:46Z

JEC shares his Patek Philippe Nautilus 5711 warranty service experience, detailing a surprisingly fast 40-day turnaround for a 'sticky date' issue. Get insights into Patek's service efficiency.

JEC

WPS member · Patek Philippe forum

22 replies4337 views0 photos

JEC shares a positive Patek Philippe service experience, detailing the quick turnaround for his Nautilus. This post offers valuable insight into Patek's warranty service efficiency, contrasting with common forum discussions about lengthy repair times. His account provides a balanced perspective on owning and maintaining a luxury timepiece.

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I wanted to share with the forum my personal and recent service experience with my Patek Nautilus.

I bought the watch a little more than a year ago and had been experiencing the date "sticking" and not turning over completely for some time. But due to the stories and experiences and complaints that I have read about Patek being to slow and having to wait to get your watch back from service I had been very hesitant to take it in to the AD.

I did not want to be without my watch for months since it is on of my favorite watches to wear daily.

I finally decided to take it in and the AD sent it in to Patek for inspection. Patek decided it was best to go ahead and give it a complete service and it would be covered under the warranty. Which is to be expected.

I got a call from my AD yesterday that it was back from service and ready for pick up. I rushed over the same day and put it back where it belongs...on my wrist!!

In all in took about 40 days total, so just over a month!! Which in my opinion is great and much faster than what I expected. I know it is not a complicated what and that a full service on a more complicated watch would probably had taken more time. But I am extremely happy my the service experience.

So back to having my beautiful Nautilus on my wrist!!

Best,

Javier

This message has been edited by JEC on 2015-03-18 06:57:27

Key Points from the Discussion

Warranty repairs often have faster turnaround times compared to routine, non-warranty servicing, and service center performance can vary by region.
The 'sticky date' issue, observed on models like the 5711, is a known problem that Patek Philippe has not publicly addressed or provided a permanent fix for, raising concerns about quality control.
Collectors desire detailed explanations for repairs, especially for recurring issues, to ensure a permanent fix and avoid future problems outside warranty.
A positive service experience, especially a quick warranty repair, is important to share to balance the often-negative narrative surrounding luxury watch servicing.
The 'sticky date' issue might stem from increased production volumes leading to reduced accuracy and insufficient resources to handle the growing number of faulty watches.
Patek Philippe's service reports can be inconsistent, with some warranty repairs receiving detailed reports while others, like JEC's, only state a 'full service' without root cause explanation.

The Discussion

Mark in Paris

Mar 18, 2015

I perfectly understand your joy. Enjoy your Nautilus Javier. Cheers, Mark

galt

Mar 18, 2015

Great looking watch. After reading that this happened on a white dial 5711 in particular, I am left highly disappointed. It seems that despite having plenty of time and this being such a well known issue--Patek has not taken appropriate action to fix the problem. It is bad enough when an older stock 5711, 6167, or other model with the same movement with date feature has the well known sticky date problem. In this case the watch is the 5711 which came out way after the sticky date issue was well

ciaca

Mar 18, 2015

I guess you've been very, very, very, lucky :-) Best regards

jrwong23 (aka watchthebin)

Mar 18, 2015

good on PP for the fast turnaround :) And I'm very happy you are enjoying your Nautilus again :) I wonder what exactly is the cause for this sticky date thingy... Read it a few times. Hope PP can fix it permanently Cheers Robin

JEC

Mar 18, 2015

They are just as important as sharing bad ones....specially lately with alot of negative comments going around as you know. Thanks Mark...yes, I am very happy to have it back quickly! Best, Javier

JEC

Mar 18, 2015

As far as the "Sticky Date" and what is the cause or the problem. There was no explanation from Patek on what they did to fix it. I asked and was told it would get a complete service to correct any issues. If they know, they are not saying. But as long as it is fixed...I am happy. Best, Javier

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Patek Philippe Nautilus 5711 Service Experience

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