Patek Philippe Nautilus 5711 Rotor Stuck

temps111 · 2014-08-06T22:26:07Z

Patek Philippe Nautilus 5711 rotor stuck? Explore warranty, service options, and collector advice on authorized vs. third-party repairs.

temps111

WPS member · Patek Philippe forum

28 replies13723 views3 photos

temps111 shares a critical issue with his Patek Philippe Nautilus 5711/1A: a stuck rotor. This post initiates a vital community discussion on warranty implications and the dilemma of choosing between authorized service and quicker independent repair for high-value timepieces. The thread offers valuable insights into Patek Philippe's service protocols and collector experiences.

Hi all, I have been a passive reader of this site for quite some time now. Today I am reaching out to all of you because I recently encountered a problem with my Nautilus 5711/1A. I purchased this watch just a little under two years ago and wore it in extremely good health. Today I noticed that the rotor has completely stopped moving. The watch still runs perfectly but has to be wound every day, even if I don't take it off. Has anybody ever encountered a similar problem ?

I was told that the watch has to be sent to the Patek service center which could take around 2-6 months depending on whether the watch has to be sent to Geneva (probably not). My AD has offered to have one of his servicemen repair the watch. He informs me that this will only take 1-2 weeks but it will void the watch's 2 year warranty (which I have around 1.5 months left). Even though I trust my AD, the thought of having someone else service the watch makes me nervous. I was wondering if anybody has serviced their Pateks with a third party. Should I send it to Patek and wait it out or have my AD do it ? Your input is much appreciated.

Thanks.

About the Patek Philippe Nautilus Ref. 5711

The Patek Philippe reference 5711/1A-011, part of the Complications collection, is distinguished by its white dial, offering a different aesthetic compared to other dial variations within the 5711 series. This particular configuration provides a clean and legible presentation, appealing to collectors who prefer a more understated yet refined look. It represents a specific iteration of a well-known Patek Philippe model, recognized for its integrated design.

The watch features a 40mm stainless steel case, housing the self-winding Caliber 26-330 SC movement. This movement provides a power reserve of 45 hours. The case is fitted with a sapphire crystal, contributing to its water resistance of 120 meters. The fixed bezel and integrated bracelet are characteristic elements of its construction.

This reference appeals to collectors interested in the evolution of Patek Philippe's offerings, particularly those seeking specific dial colors within established model lines. Its production run from 2019 to 2021 marks it as a relatively recent, yet now discontinued, variant. The watch's specifications align with Patek Philippe's standards for mechanical timepieces.

Specifications

Caliber: Cal.26-330 SC

Case: Stainless Steel

Diameter: 40mm

Dial: White

Water Resist.: 120m

Crystal: Sapphire

Key Points from the Discussion

Aggressively shaking a high-precision watch with a stuck rotor, especially a heavy gold one, can exacerbate internal damage. The initial issue of a shifted dial jamming the rotor might have been repairable, but shaking could lead to irreparable damage.
Sending the watch to Patek Philippe's regional service center is recommended, as they are best equipped to diagnose and repair complex issues, ensuring comprehensive service including polishing, oiling, and gasket changes, which an AD watchmaker might overlook.
Patek Philippe can detect if a watch has been opened by an unauthorized technician, which can void the warranty and potentially impact future service or resale value. Unauthorized repairs can also lead to issues like rust or 'love marks' on the movement.
Wearing a self-winding watch, particularly one with a Caliber 324 movement, while playing golf can cause damage to the rotor due to the repetitive, forceful motion.
The original problem was a shifted dial that jammed the rotor, necessitating its replacement. The watch was returned in 'as good as new' condition after Patek Philippe's service.
Prioritizing Patek Philippe's official service, even if it means a longer wait, is crucial for maintaining the watch's integrity and warranty, especially for a high-value piece like the Nautilus.

The Discussion

amanico

Aug 6, 2014

But, on another side, it is Patek problem and it is up to them to solve that. I will let Patek take care of that. Even if it takes more time. Best, Nicolas

Mark in Paris

Aug 7, 2014

Thus, I would accept waiting a bit longer but being sure that the watch is well repared (even though I don't know if the problem will be taken under warranty or if they could say it's been damaged for other reasons...).

Conkers

Aug 7, 2014

......plus you will get a further 12 month Patek warranty if they do the repair.........

Nat

Aug 7, 2014

Be thankful this problem happened while still in the warranty period. I would let Patek take care of it. Then you have their warranty for at least another year on the repair! Best, Nat

ch9698

Aug 7, 2014

If yes, go to your AD if no...

Rick C

Aug 7, 2014

Hello in my opinion wait as there is no place better than to send to it Patek, especially under warranty. I wouldn't consider sending anywhere else. :)

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About the Patek Philippe Nautilus Ref. 5711

Specifications

Key Points from the Discussion

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