Montblanc 1858 Tachymeter Service Experience
Service

Montblanc 1858 Tachymeter Service Experience

By MichaelC · Jul 26, 2017 · 80 replies
MichaelC
WPS member · Montblanc forum
80 replies23117 views8 photos
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MichaelC chronicles the conclusion of a frustrating four-month service experience for his Montblanc 1858 Tachymeter, offering a candid look at the brand's factory service. His detailed account, complete with photographs, highlights significant issues with packaging and communication, sparking a broader discussion within the community about luxury watch service standards. This post serves as a critical review, contrasting Montblanc's service with expectations for high-end timepieces.

Yesterday, after more than a 4 month process, my broken 1858 Tachymeter was returned from Montblanc factory service.  I promised to conclude the service experience, so here it is.





A box within a box, this looks good.



Ahhh... let's not get ahead of ourselves.  Check the older posts if you need to see how this brand handles logistics.  Why put the watch in the extra box when you can save a few seconds and jam it on the side?




For a second I thought maybe they sent me a backup timepiece.  Alas, just an empty box...



At least they remembered to wrap it in plastic



And how about this detailed explanation of why my watch would not work, and why it needed to be gone for 128 days:





So far this is just much more of the same.  Montblanc does not have any understanding of how to provide a customer with a service experience commensurate with the product they sell.


Now, some good news.  The watch has not been scratched and is in the same cosmetic condition as when I sent it in.  We should expect this courtesy from every brand, but again, given the previous 4 months of experiences, I had no confidence in what would come back.





We have a heartbeat again, back from the dead.  





I can say upon winding the watch and setting the time, it felt much different than I remembered.  Maybe mine left the factory initially with some sort of issue, but it did function fine for a few months before refusing to operate.  I tried the chrono, everything is operating correctly.  It seems miracles do happen.

I am faced with a tough decision.  I was 90% sure I would sell this watch the second it came back.  After seeing the return packaging - with the watch not even put in the correct box, and the overly generic paperwork - I was at 98%.  But to hold this watch, to wind it... I can at least be certain of my initial decision to buy it.  It is an awesome design.  The case has everything I like, the dial and hands, the seemingly wonderful movement.  I want nothing more than to keep it and hand it off to my son one day.

But the thought of another failure, or what about a general service in 4 or 5 years?  If I never have to work with these people again that is a good thing for my stress level.  This process was beyond disappointing.  I won't be dramatic and say they have lost a customer, it is utterly apparent they could care less about that.  But I will never again purchase another Montblanc product of any kind, that is for sure.

About the Montblanc 1858 Collection Ref. 1858

The Rolex Bubble Back, reference 1858, represents an early example of Rolex's self-winding waterproof wristwatches. This reference is part of the broader Bubble Back family, characterized by its distinctive domed case back designed to accommodate the thicker automatic movement of the era. It showcases Rolex's foundational efforts in developing robust and reliable automatic timepieces for everyday wear, laying groundwork for future Oyster Perpetual models.

This particular reference features an 18k white gold case, measuring 38mm in diameter. It is fitted with a sapphire crystal, protecting a silver dial. The watch is powered by an automatic movement, specifically the Boucheron 1858 caliber, offering a power reserve of 42 hours. The fixed bezel and leather strap complete the watch's classic presentation.

For collectors, the reference 1858 holds interest as an early and relatively rare iteration within the Bubble Back series, especially in white gold. Its larger case size for the period also makes it appealing to modern tastes. The presence of a date complication adds to its functionality, distinguishing it from simpler time-only Bubble Back models and highlighting Rolex's early integration of practical features.

Specifications

Caliber
Boucheron 1858
Case
18k white gold
Diameter
38mm
Dial
Silver
Crystal
Sapphire

Key Points from the Discussion

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The Discussion
TH
Thevenin
Jul 26, 2017

I can see no reason why the watch came outside of that "box". Sort of amazing. And I am also with you on the generic paperwork. How this is expected to convey a peace of mind is beyond me. Thanks for sharing your experience. Best, Dogu

SH
shortys home
Jul 26, 2017

And it's it's a relief that the service center did not do a polishing job and respected your wish. The packaging and the written statement are a joke, though. I can fully understand your hesitation to let it go, and I fully understand your mixed feelings about keeping it. Though choice. I do not at all intend to throw a new issue with the watch at you, but on your picture it looks like the minute and hours hands are not aligned perfectly. To me the hours hand seems to be too advanced compared to

AL
Alkiro1
Jul 26, 2017

BUT how Montblanc can send back a timepiece like this in just a plastic bag and in a parcel without no more protection? May be I'm rude but... are they stupid? For me, it's just unacceptable, it's not a banana they had put in a parcel but an expensive watch 😳😳😳 I'm sorry but I can't understand this choice! Best wishes Alkiro

AL
Alkiro1
Jul 26, 2017

I would like to see this watch adjusted at noon/midnight to see if they're correctly adjusted or not. Unbelievable if it's not the case 😳 Best wishes Alkiro

BR
brandon1
Jul 26, 2017

That image of the watch tucked in next to an empty box is almost comical. Awful. But the watch is beautiful; you need not question your initial decision to buy it. I'm sure you'll make the right decision about its future. Cheers, Brandon

CR
crown comfort
Jul 26, 2017

very happy for you that the watch is finally back and working! As for the packaging, I have to say, kind of hilarious, really made me laugh An inside foam box used as a...space filler which the watch chucked in to the side of the box. Oh boy, these guys need to learn.

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