Service
MichaelC's detailed account of a Montblanc service experience highlights a critical aspect of luxury watch ownership: after-sales care. His candid review, focusing on communication and packaging, serves as a valuable case study for collectors considering Montblanc or evaluating service standards across the industry. This thread underscores that even minor missteps in service can significantly impact a collector's perception of a brand.
The Rolex Bubble Back, reference 1858, represents an early example of Rolex's self-winding waterproof wristwatches. This reference is part of the broader Bubble Back family, characterized by its distinctive domed case back designed to accommodate the thicker automatic movement of the era. It showcases Rolex's foundational efforts in developing robust and reliable automatic timepieces for everyday wear, laying groundwork for future Oyster Perpetual models.
This particular reference features an 18k white gold case, measuring 38mm in diameter. It is fitted with a sapphire crystal, protecting a silver dial. The watch is powered by an automatic movement, specifically the Boucheron 1858 caliber, offering a power reserve of 42 hours. The fixed bezel and leather strap complete the watch's classic presentation.
For collectors, the reference 1858 holds interest as an early and relatively rare iteration within the Bubble Back series, especially in white gold. Its larger case size for the period also makes it appealing to modern tastes. The presence of a date complication adds to its functionality, distinguishing it from simpler time-only Bubble Back models and highlighting Rolex's early integration of practical features.
And hope the rest of the experience will be \'different\'.
. . . . after sales service must be impeccable. My experience dealing with AP in Clearwater, Florida, has set the bar for after sale service VERY HIGH. AP does a masterful job on the service side, making it EASY on the customer and giving the customer a solid sense of CONFIDENCE that the timepiece will be handled with TLC from the moment it leaves the customer's hands until it gets back. Sending the booklet back floating around in an oversized box doesn't convey a sense of confidence that everyt
I totally agree of course with the principle of the matter. These things are incredibly well handled when trading products of much less significance and value than any of the watches. Cheers, Filip
I would think these days everyone would use packing peanuts or a bubble wrap to make sure things don\'t move around in shipment. Not only to protect against damage but in general packages that seem to have loose things moving around or four more likely to have theft and those that do not from what I\'ve been told by both Fedex and parcel pro. So this is really really bad and shows a lack of care and attention to detail. Thanks for sharing this. Separately, I think it is weird that they would ask
Sorry to hear your problems. I couldn't agree with you more; that booklet should have been packed properly. I can see the corner is bent. It seems like they were only interested in the initial sale. Frankly, I am not interested in any watch (no matter how cool or fantastic initially) if it comes with a poor after sales service. After all, the ownership experience is part of the enjoyment and this sort of stories are not what most people are after. I really hope this was a one off anomaly and you
To me, excellent after sales service makes the difference and should be a matter of course for any high end manufacturer. Best, Volker
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