Chopard

andrewphy
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ranking...

To be honest, this after-service experience makes me very unconfortable... and I will rank Chopard very low from now on.

The one who is willing to own a Strike One, is due to the appreciation of this brand. At the same time, the customers expect to get the appreciation or respect from this brand. But now the real situation is, I have been waiting for the service for 3 months, going into and out from the boutique for 3 times, being served by different sale-associates each time, even some are trainee!

Asking a trainee to serve a customer who made complaints on the service about Strike One?! How you imagine such will happen in a high-end Watch?

Originally it is a nearly un-used condition Strike One, now it becomes a polished Watch. I have warned that it is a very important Watch for me when I left my Watch to the boutique... well, How about another high end watch? Last time I got a bad experience from Glashutte Original also; and finally the After-Service Manager Hardy from Germany gave me a distant call, and returned me back a new Watch.  In the whole process, I was served by a Manager in HongKong. It is the way to respect his customers... not due to the fact that I own a new Watch, is because I feel I am repested. I buy the Watch... I expect I will have a good after service few years later.

If "restore" can solve the stretch or even dents issue, may I go the Chopard boutique, stretch and dent the Watch, and just pay the polish fee? Now I accepted the offer of "restore" with disappointed feeling,  just because I got only this offer.

I can't say I am an expert in playing watch, but it is the fact that no beginners will pay for this Watch.

Maybe Chopard really provided a good after service to his customers before... but now... see see how they treated their one of the most representative Watches, Strike One.... Let's imagine how's a customer feel when he wears a polished Watch which was nearly un-used condition few months ago?

How they treat their customer... is the way to rank their position in the market.