Watch Service: Common Issues

Anthony Perna · 2023-04-26T22:19:49Z

Anthony Perna's Laurent Ferrier service experience: a clicking sound, a 'missing' screw, and community insights into high-end watch repair.

Anthony Perna's experience with a Laurent Ferrier timepiece after a factory service in Geneva sparked a significant discussion among collectors. His initial post, highlighting a persistent clicking sound and a seemingly missing screw on the movement bridge, prompted the community to investigate and share their own observations. This article synthesizes the collective insights, offering a deeper understanding of the watch's movement and the nuances of high-end watch service.

I sent my watch back to Geneva, because of a clicking sound that I could hear when I would rotate my wrist. Apparently they exchanged the bridge and took care of the problem. At least that’s what they tell me. I still hear the clicking sound and when I turn the watch over, it appears that there’s a screw missing from the bridge. tell me I’m dreaming and this is not the case! I am very disappointed so far.

Key Points from the Discussion

The 'missing' screw identified by Anthony Perna is, in fact, an intentional design feature of the Laurent Ferrier movement, as confirmed by comparison photos from the brand's official website and other owners.
Despite the 'missing' screw being a non-issue, the persistent clicking sound reported by Anthony Perna after service remains a concern, with at least one other owner, TeutonicCarFan, reporting a similar experience with their Laurent Ferrier timepiece.
A potential cause for the clicking sound could be a dislodged or loose hacking lever within the movement, especially if the caliber is designed to hack when the crown is pulled out.
The community expressed strong disappointment with the perceived quality control and service, with some members stating this experience would deter them from considering the brand in the future.
It is recommended that Anthony Perna consult his local Authorized Dealer (AD) to compare his watch with another example of the same model and seek a definitive resolution from Laurent Ferrier.

The Discussion

Cozmopak

Apr 26, 2023

You aren't dreaming

There is a screw missing.

aperna

Apr 26, 2023

I probably should halt the movement in the event the screw is floating around !!

jp884

Apr 26, 2023

My guess is that they never put the screw in. You would have probably already seen it affect the balance wheel or gear train by now.

That sucks that this happened.

aperna

Apr 26, 2023

This is unbelievable ! It's so obvious . It would be like a surgeon leaving his shoe in your abdomen before closing !!!!!!!!!!!!!!

Thomas_3

Apr 26, 2023

So that's why the surgeon at our local hospital

only wears one shoe and his last patient complains about chronic stomach pain.

mahesh

Apr 26, 2023

I agrée, if you feel something is incorrect

the best is not to keep the timepiece live.

Key Points from the Discussion

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