Service
Radone shares a concerning experience with Patek Philippe's service center after an 'ultra complete overhaul' of his 2008 Nautilus Ref. 5711/1A. This post highlights critical issues regarding parts replacement policies, communication breakdowns, and the impact on a watch's originality and collectability, sparking a vital discussion among collectors about brand service practices.
The Patek Philippe reference 5711/1A-011, part of the Complications collection, is distinguished by its white dial, offering a different aesthetic compared to other dial variations within the 5711 series. This particular configuration provides a clean and legible presentation, appealing to collectors who prefer a more understated yet refined look. It represents a specific iteration of a well-known Patek Philippe model, recognized for its integrated design.
The watch features a 40mm stainless steel case, housing the self-winding Caliber 26-330 SC movement. This movement provides a power reserve of 45 hours. The case is fitted with a sapphire crystal, contributing to its water resistance of 120 meters. The fixed bezel and integrated bracelet are characteristic elements of its construction.
This reference appeals to collectors interested in the evolution of Patek Philippe's offerings, particularly those seeking specific dial colors within established model lines. Its production run from 2019 to 2021 marks it as a relatively recent, yet now discontinued, variant. The watch's specifications align with Patek Philippe's standards for mechanical timepieces.
... if they charge you the full price of a new bracelet they have to return the old one. If it was a lower „replacement price“ not returning the old bracelet is absolutely understandable. They should have informed you that the new bracelet is of a different style (pins vs screws). They obviously did not notice that your old bracelet had a 1 1/2 link. If they don’t offer a new 1 1/2 link fitting the new bracelet they should at least return the old one, even it was a „replacement price“. The integ
Totally unacceptable in my view. That is not the original spec of the watch. Pins. Yuk. I'm with you, this is why I have no interest in Nautilus since. The other issues are unacceptable too. It's all your property. Just get a Lange. Much better attention. I think PP are just too bloated and arrogant. Rapwatch
A Patek Philippe Service Consultant should thoroughly explain the difference. 1. An email or phone call should've explained why they recommended a bracelet replacement. 2. If a bracelet replacement is requested or approved by the buyer, then Patek Philippe Service should explain that all you get is a new bracelet. You don't get your 1.5 link using screws. And that the new bracelet is not compatible with your old 1.5 link. 3. I can understand they won't give you back your old bracelet. All of the
Which is not a defense of PP, which has had, at least as far as I have seen online, many more issues.
A little serious in the question (which could be made of most brands) although I understand it could be seen as inflammatory, that is not my intention (and apologies to all). It seems that this happens regularly and that a good piece of advice would be to cultivate a relationship with a skilled independent watchmaker and have all possible service done with him/her before relying on PP itself. Of course, not all service is possible this way, but at least it is a good starting practice.
This situation would be totally unacceptable!! I am not sure if you have any recourse here
This thread is active on the Patek Philippe forum with 31 replies. Share your knowledge with fellow collectors.
Join the Discussion →
