Montblanc 1858 Tachymeter Service Nightmare
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Montblanc 1858 Tachymeter Service Nightmare

By MichaelC · May 4, 2017 · 121 replies
MichaelC
WPS member · Montblanc forum
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MichaelC shares a deeply frustrating experience with Montblanc's service department regarding his 1858 tachymeter. His account highlights significant issues in communication, warranty handling, and perceived brand mismanagement, prompting a wider discussion among collectors about luxury watch service standards.

I just received an email from Montblanc about my broken timepiece.  They have had my watch since March 21, and just today have determined that it needs a "Maintenance Service" in order to meet their accuracy standards. Nothing in terms of repairing my watch under the factory warranty has actually started.

The letter also notes that my timepiece was received with scratches to the bezel, case middle, crown, and case back.  I took photos of the watch before sending it, it was absolutely pristine.

I am also informed the service interval is 12 weeks from today, the day I authorize a service of my watch.

Guys, I don't know where to begin.  This is so absurd.  Today's girl on the phone at the service center in Texas told me "They are just going to build an entire new movement for your watch and that takes time".  When I explained that is likely not what they will do and she should probably not tell that to customers, she told me it was "just a guess".  I was very careful not to direct my ire to her.  She just happened to answer the phone and unfortunately has clearly not been adequately trained on what to say and what not to say.

For all the praise we heap on Jerome Lambert, he must have zero information on how his service department runs.  Utterly embarrassing.

I will stop short of saying more things I really want to.  But I can say without question I am selling this watch the moment it is returned, and I will NEVER purchase another Montblanc product again.








About the Montblanc 1858 Collection Ref. 1858

The Rolex Bubble Back, reference 1858, represents an early example of Rolex's self-winding waterproof wristwatches. This reference is part of the broader Bubble Back family, characterized by its distinctive domed case back designed to accommodate the thicker automatic movement of the era. It showcases Rolex's foundational efforts in developing robust and reliable automatic timepieces for everyday wear, laying groundwork for future Oyster Perpetual models.

This particular reference features an 18k white gold case, measuring 38mm in diameter. It is fitted with a sapphire crystal, protecting a silver dial. The watch is powered by an automatic movement, specifically the Boucheron 1858 caliber, offering a power reserve of 42 hours. The fixed bezel and leather strap complete the watch's classic presentation.

For collectors, the reference 1858 holds interest as an early and relatively rare iteration within the Bubble Back series, especially in white gold. Its larger case size for the period also makes it appealing to modern tastes. The presence of a date complication adds to its functionality, distinguishing it from simpler time-only Bubble Back models and highlighting Rolex's early integration of practical features.

Specifications

Caliber
Boucheron 1858
Case
18k white gold
Diameter
38mm
Dial
Silver
Crystal
Sapphire

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The Discussion
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Tonneau1
May 4, 2017

So, the Swiss watch industry is under attack from external factors like the economy, anti-corruption laws in China that has floated their profits for years, waning interest in luxury goods in some countries, coupled by internal factors such as hubris, constant price increases and poor service policies, and it's hard to have any sympathy for their situation. This is a prime example of them simply sticking it to the consumer, in a very bad way. Montblanc should be ashamed of themselves, and I'm gl

LO
logan2z
May 4, 2017

Is there an associated charge for this 'Maintenance Service' or will they actually be carrying it out under warranty? I know you said they didn't explicitly mention the warranty but was just curious if the letter you received mentioned any service cost. I didn't see anything other than the mention of freight/handling and a $40 charge if you decide not to go forward with the service.

PA
patrick_y
May 4, 2017

Dealing with Richemont Service in Texas is a nightmare. And for that reason, I'd even be in fear of sending a simple Panerai there! Rolex service in Texas overpolishes every watch, if you have a fluted bezel on your Rolex it will completely lose definition. The after-service just sucks. And now you're left wondering if they've scratched your watch with that condition report. I would insist that the watch be completely not polished. I would also insist that if the watch comes back with a single s

SA
SALMANPK
May 4, 2017

I just received an MB WT as a gift, after reading about your experience I am worried as well. Are we as watch lovers just destined to be abused by watch companies when it comes to service and quality control with no recourse or ability to get some decent service? In all my years the best service I have experienced so far has been with Vianney Halter who is a small independent watchmaker. I WAS a huge fan of Panerai and Audemars Piguet and I still love some of their watches but when it comes to a

LO
logan2z
May 4, 2017

But they did say that they examine the case under magnification and that the scratches may not be visible to the naked eye. I'd certainly forego any sort of polish if the case looks pristine when viewed without a loupe.

LO
logan2z
May 4, 2017

Just google IMS and be prepared for a long afternoon of reading...

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