
MichaelC shares a deeply frustrating experience with Montblanc's service department regarding his 1858 tachymeter. His account highlights significant issues in communication, warranty handling, and perceived brand mismanagement, prompting a wider discussion among collectors about luxury watch service standards.


The Rolex Bubble Back, reference 1858, represents an early example of Rolex's self-winding waterproof wristwatches. This reference is part of the broader Bubble Back family, characterized by its distinctive domed case back designed to accommodate the thicker automatic movement of the era. It showcases Rolex's foundational efforts in developing robust and reliable automatic timepieces for everyday wear, laying groundwork for future Oyster Perpetual models.
This particular reference features an 18k white gold case, measuring 38mm in diameter. It is fitted with a sapphire crystal, protecting a silver dial. The watch is powered by an automatic movement, specifically the Boucheron 1858 caliber, offering a power reserve of 42 hours. The fixed bezel and leather strap complete the watch's classic presentation.
For collectors, the reference 1858 holds interest as an early and relatively rare iteration within the Bubble Back series, especially in white gold. Its larger case size for the period also makes it appealing to modern tastes. The presence of a date complication adds to its functionality, distinguishing it from simpler time-only Bubble Back models and highlighting Rolex's early integration of practical features.
So, the Swiss watch industry is under attack from external factors like the economy, anti-corruption laws in China that has floated their profits for years, waning interest in luxury goods in some countries, coupled by internal factors such as hubris, constant price increases and poor service policies, and it's hard to have any sympathy for their situation. This is a prime example of them simply sticking it to the consumer, in a very bad way. Montblanc should be ashamed of themselves, and I'm gl
And no reason to be optimistic.
Is there an associated charge for this 'Maintenance Service' or will they actually be carrying it out under warranty? I know you said they didn't explicitly mention the warranty but was just curious if the letter you received mentioned any service cost. I didn't see anything other than the mention of freight/handling and a $40 charge if you decide not to go forward with the service.
I very clearly said "NO! DO NOT REFINISH MY CASE". But this is Montblanc we are talking about, they will probably ignore my request, ruin the factory finish, and then tell me to send payment before they return it. This would in no way surprise me.
Dealing with Richemont Service in Texas is a nightmare. And for that reason, I'd even be in fear of sending a simple Panerai there! Rolex service in Texas overpolishes every watch, if you have a fluted bezel on your Rolex it will completely lose definition. The after-service just sucks. And now you're left wondering if they've scratched your watch with that condition report. I would insist that the watch be completely not polished. I would also insist that if the watch comes back with a single s
But they did say that they examine the case under magnification and that the scratches may not be visible to the naked eye. I'd certainly forego any sort of polish if the case looks pristine when viewed without a loupe.
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