Audemars Piguet 15400 Service Issues
Service

Audemars Piguet 15400 Service Issues

By Mally · Aug 4, 2016 · 30 replies
Mally
WPS member · Audemars Piguet forum
30 replies7716 views3 photos
f 𝕏 in πŸ’¬ βœ‰ πŸ”—

Mally shares a frustrating series of issues with his Audemars Piguet Royal Oak 15400, detailing a magnetization problem followed by a deployment clasp failure. This post highlights the challenges collectors can face even with high-end luxury watches and opens a discussion on brand service and quality control.

30 collectors discussing this on the WatchProSite forumJoin the Conversation →
My luck with AP seems to be getting worse.

Within a year of picking up a boutique edition of 15400, the watch started loosing power and I was told it was magnetized. I thought I had been very careful - as I am with my other watches but accepted what was said and left it at the NYC showroom for service at Clearwater.

It's less than a year now - having learnt my lesson, I was more than careful and much as I love the watch, I worn it selectively & not on a regular basis.

And so this morning, as I decide to strap it on, the pin on the deployment clasp pops out. I've fortunately located the delinquent pin but the screw couldn't be traced.

I have mailed AP NYC & hope they sort it out.

Mally



The clasp minus one pin
The clasp minus one pin



The missing pin
The missing pin



The family
The family


This message has been edited by Mally on 2016-08-04 03:30:13

About the Audemars Piguet Ref. 15400

The Audemars Piguet Royal Oak reference 15400 represents a pivotal moment in the iconic collection s evolution, introduced in 2012 as the successor to the beloved 15300. This reference marked the transition to a larger 41mm case size while maintaining the essential design DNA established by GΓ©rald Genta s revolutionary 1972 original. The 15400 served as the flagship time-only Royal Oak for nearly a decade, embodying the perfect balance between contemporary sizing preferences and the model s legendary octagonal architecture. Its significance lies in bridging the gap between vintage proportions and modern wrist presence, making it highly sought after by collectors who appreciate both heritage and wearability.

At the heart of the 15400 beats the manufacture Caliber 3120, a self-winding movement that showcases Audemars Piguet s horological mastery through its 22k gold rotor and 60-hour power reserve. This robust caliber features a frequency of 21,600 vibrations per hour and incorporates the brand s commitment to finishing excellence, visible through the sapphire caseback with its Geneva stripes, circular graining, and beveled edges. The movement s architecture reflects decades of refinement, delivering reliable timekeeping while maintaining the slim profile essential to the Royal Oak s elegant proportions.

The 15400 s design epitomizes the Royal Oak s distinctive aesthetic codes: the integrated steel bracelet with alternating brushed and polished surfaces, the iconic octagonal bezel secured by eight hexagonal screws, and the Grande Tapisserie decorated dial that creates mesmerizing light play. The silver dial variant particularly exemplifies the model s versatility, offering a refined backdrop for the applied hour markers and Royal Oak hands. From a collectibility standpoint, the 15400 has achieved significant recognition as the last generation of the 41mm time-only Royal Oak before the introduction of the current 15500, positioning it as a modern classic that captures both the model s evolutionary peak and its enduring appeal among discerning collectors.

Specifications

Caliber
Cal.3120
Case
steel
Diameter
41mm
Dial
silver
Water Resist.
50m
Crystal
Sapphire

Key Points from the Discussion

Advertisement
The Discussion
TI
Tiggermelad
Aug 4, 2016
I think that is a common problem.

I had the same thing happen to the clasp of my Jumbo - like you I found the cap but lost the screw. I believe that others have reported a similar problem. I have to say it didn't worry me too much; I could still wear the watch and the problem was easily fixed by the AD with a new screw and a bit of Loctite. I shouldn't allow it to spoil your enjoyment of a beautiful watch.

DR
dr.kol
Aug 4, 2016
I totally exploded in AP Boutique in MBS Singapore on Tuesday

they are so bad! I will write details later. I understand how you feel. Best Kari

CA
CastorKrieg
Aug 4, 2016
Wow!

Curious to hear your experience, and sorry that you had a bad time. With the price they charge the luxury brands need to realize their CS need to be INCREDIBLE.

DR
dr.kol
Aug 4, 2016
Like said, I will revert to this topic.

AP regretted their very bad service and mistakes. They said that "the person in charge apologises sincerely". Then they told "good news": They will not increase anymore the production but will focus on quality! What! They showed me a ROO diver @ 39k Singaporean. Rubber strap, stamped dial and modular movement. They proudly explained how the crown is made of ceramics... I had just on the previous day played with Robin's MB chronograph costing about the same - and what a wonderful watch it is. I w

CA
CastorKrieg
Aug 4, 2016
I remember the ROO Diver

My god, the price they charge for this watch compared to how it looks - ridiculous...

DR
dr.kol
Aug 4, 2016
But hey:

their Customer Service Manager told that they will focus on quality! That plus ceramic crown should probably compensate the weak movement, simple dial to the extend that the "value" is 2 times Rolex Daytona Ceramic or the fantastic MB Cronograph with Minerva movement. Perhaps AP will in the future, after focusing on quality, make watches showing the time and watches where parts are not dropping in a week after purchase. Best Kari

Available on the marketplace

Continue the conversation

This thread is active on the Audemars Piguet forum with 30 replies. Share your knowledge with fellow collectors.

Join the Discussion →