Them going back and forth sending pictures of hides….
But during covid they offered a Conceirge service where you do a video call with them. I haven’t tried it. While I have been to Paris a handful of times I have yet to make it on to their shop as I was always in Paris for short stints due to work.
Next time I’m in the city of lights I will ask you to go with me so I can get VIP treatment 😂.