Help Desk

We have tried to combine the old and new to give a smooth, easy and efficient way to navigate. We like efficiency because a lot of users are on mobile devices so we need to help conserve bandwidth. We also like speed so the seasoned users can get to the d...  

Sorry, but I find the new interface to be very confusing. To begin with, is there no longer an option to use the familiar, old-style threaded view? very disappointing if not, and if so, I see no obvious way to revert to it. I also fail to see the basic co... 

yes very confusing also cannot scroll past the first page I wish you left it how it was

So much more space has been dedicated to the articles so you have bigger pictures. Easy view whole threads. Are you on your desktop or Ipad? Thanks Bill

Just some little 0,02 cents: / The red Dot ( on laptop) and blue Dot on iOS devices work and make the recognition of what\'s new, easy. Sure, the fact that images are displayed, once you click text in the right pane, and then scrolling down if you want to... 

Hi, I do like the new lay out a lot. But there are some buts for me. First: I have issues with the contents listing disappearing after opening an article. I'd like to see the contents remain in view. Fixable? Second : "Longer responses have a page icon. Y... 

Thanks for your thoughts. All valid points. Some we should be able to fix right away image icon to denote images present in collapsed mode. Also i guess maybe we can detect the desktop and potentially offer larger data sets. Thinking cap is on and your th... 

The THIRD makes getting through wrist scan no fun at all. I did find that section the most fun to read of all. Icon! Please?

working on: Less confusion so as to have the same behavior with the blue link. done: Increased the view all for now to 30 responses from 10. Still trying figure out other improvements. Thanks Bill

Hi Bill, Thanks for the behavioral change of the blue links. It's much more intuitive now. And there' s a lovely little photo button as well to let us know there's a pic in the post - brilliant! Thanks for the great work! W:)

We will continue to listen and do our best to make the experience what you expect. Kind regards, Bill

There appears to be an issue when trying to use the side menu with Chrome insofar as the slider that lets you move up down doesn't appear. It may well be me, but thought it worth bringing it to your attention on the off chance it was affecting others' bro... 

I think we may need to expose the elevator bar so you can use the pointer. Will fix it . Thanks Bill

the layout of the new site with disorganized photo listing the articles inside the threat is awful. confusing to use. I've been viewing and participating on this site for years but no longer find it helpful. need an option to go back to the classic view, ... 

You have been a member here since 2006 and we great appreciate your patronage. So I understand you don't like picture list. I assume you mean this But this list still fine as it resembles what was there before. There are some strong advantages for those w...  

Please simply choose the text only from the menu option - Little head top right. You will stay in text mode until you toggle back to the image view. ...  

I suspect users may find it helpful too. Thanks Bill Mike

Thank you for your support.

I thought that was only for logging in but now realize new options appear after logged in. Thank you. /david

But yes you are correct these options are for the registered user who is logged in. Thanks Bill