TAG Heuer

Yeah.

Jun 02, 2024,07:04 AM

I wish all service techs were capable. Obviously that's not true, there are duds in every profession. Still, the faults on display feel so basic that I cannot but agree with you. Servicing is like sending your watch to the void and hoping it ends up with someone competent and caring.

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Not a bad modern TH

By: jack johnson : June 2nd, 2024-05:12

Unfortunately, had to be sent in for service right after I purchased it in a TH boutique, as it was loosing time and was not able to wind efficiently. Lools like thesr issues have been sortes (still testing), but they managed to leave marks on the casebac...

They left marks?

By: indignantdenial : June 2nd, 2024-05:18

Good lord. If you can show us, that would be great.

Yes, scratches on the caseback when they unscrew it

By: jack johnson : June 2nd, 2024-05:19

And also on one of the lugs from removing the strap.

That's unacceptable. How bad does it look?

By: indignantdenial : June 2nd, 2024-05:22

+1

By: Lankysudanese : June 2nd, 2024-05:37

By: jack johnson : June 2nd, 2024-06:02

...

Small, but unacceptable.

By: indignantdenial : June 2nd, 2024-06:11

That's just unprofessional.

Agree!

By: jack johnson : June 2nd, 2024-06:47

That is very sloppy and unacceptable!

By: ArmisT : June 2nd, 2024-06:36

This is why I dread needing to service a piece.

Yes, absolutely

By: jack johnson : June 2nd, 2024-06:46

Yeah.

By: indignantdenial : June 2nd, 2024-07:04

I wish all service techs were capable. Obviously that's not true, there are duds in every profession. Still, the faults on display feel so basic that I cannot but agree with you. Servicing is like sending your watch to the void and hoping it ends up with ...

So true!

By: jack johnson : June 2nd, 2024-07:09

I keep this in mind and where possible opt for ceramic or DLC watches to reduce the risk of the watch being damaged by a service center in the future. Does nothing to protect the movement or a dial/hands though

+1 😔 so true

By: hora12reborn : June 2nd, 2024-07:55

I am as indignant as you are. ;)

By: amanico : June 2nd, 2024-10:00

hahahaha, that's clever ;)

By: indignantdenial : June 2nd, 2024-10:05

I can't deny it. :))))

By: amanico : June 2nd, 2024-10:11

It is a good looking watch.

By: LarsG : June 2nd, 2024-05:44

But I’m always troubled when I hear these stories about sloppy service. Hope you get it fixed and gets an apology on top of it. Enjoy!

Thanks! Given everything, I will probably

By: jack johnson : June 2nd, 2024-06:09

do nothing about it, other than informing my AD that they should avoid using this particular service center if they have a choice. Just wanted public to be aware of my experience.

You should let Tag Heuer know about this.

By: LarsG : June 2nd, 2024-07:31

I will inform the London boutique, yes

By: jack johnson : June 2nd, 2024-07:35

Good idea, thank you!

To be precise, the watch was sent it by my AD

By: jack johnson : June 2nd, 2024-06:05

to LVMH Relojeria y Joyeria Iberia, so maybe (just maybe) Service centers elsewhere are better...

Similar experience with Breitling in Karlsruhe. Sent it back. They did better.

By: brauner : June 2nd, 2024-06:31

Thanks, I will keep that in mind.

By: jack johnson : June 2nd, 2024-06:47

Sad to see. That's a reminder to always take photos before sending a watch in for service.

By: Uncle Chico : June 2nd, 2024-07:53

Abaolutely

By: jack johnson : June 2nd, 2024-07:56

Crazy... But they are not the only one, here, sadly....

By: amanico : June 2nd, 2024-10:01

Yep :(

By: jack johnson : June 2nd, 2024-12:12

Hope it will be solved in a satisfactory way.

By: amanico : June 2nd, 2024-16:23

I do not have energy (im the sense do not want to waste any) to pursue this

By: jack johnson : June 2nd, 2024-16:28

any further, so will just keep the watch. Likely my last TH though.

I do understand that very well...

By: amanico : June 2nd, 2024-18:01

Sorry to hear from your bad experience.

By: jlux : June 2nd, 2024-10:31

I had similar experiences with other brands. Other than that this is a great Tourbillon watch !!

Thank you!

By: jack johnson : June 2nd, 2024-12:12

Aside from your unfortunate service experience the watch looks fantastic from the profile shot you took! Is it keeping good time now?

By: Chronometer (aka yacomino) : June 2nd, 2024-11:25

Thank you :)

By: jack johnson : June 2nd, 2024-12:12

So far so good, will be wearing it this week to test it further.

I find your picture much better then any official pictures from when it was released

By: Chronometer (aka yacomino) : June 2nd, 2024-12:16

Oh, thanks so much!

By: jack johnson : June 2nd, 2024-12:29

Great thanks for appreciating

Cool watch. Great photo. Irritating story. Might bug me enough to send it back for correction but I realize how painful that would be (been there), and maybe it's not as bothersome in person.

By: InDebtButOnTime : June 3rd, 2024-04:11