gcTIME
1229
precisely how i feel
Nov 29, 2017,06:49 AM
actually in this instance I feel more betrayed than I otherwise would have had the brand been less welcoming and pleasant in communicating wth me on pleasantries on previous occasions. I had developed the impression that they were to be trusted but then I discovered through two recent incidents that when they had to resolve issues they behaved quite differently.
Did I mention that my V4 was returned to me without any packaging after service and my warranty card was wrinkled and given back to me just like that. No envelopes, no service receipt, nothing to hold the watch. It was unbelievable esp for a V4 which one would assume they would take a bit of care in handling.
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An unpleasant experience
By: gcTIME : November 27th, 2017-11:12
As a fan of the brand, I have always appreciated its unpretentious image and innovation, both before and after the brand's decision to focus its efforts back to its roots after a long and successful venture in the realm of haute horology. However, in rece...
Well if it was the tremendous deal...
By: andrewluff : November 27th, 2017-12:03
there is normally a reason why... but there seem to be a lot of scratches from strap changes which is unusual as even a demo piece would not have the strap change out that often. If it was sold as seen rather than them selling it as a new watch, I guess i...
the issue
By: gcTIME : November 27th, 2017-12:15
is that it was sold to me as a new watch, of course, not as NOS or demo piece. it was only after I saw the scratches at home while trying to change straps that I went back to the boutique to enquire about its history. I am sure they can have the scratches...
Well I am sure they will look after you then!
By: andrewluff : November 27th, 2017-13:34
Its unusual as brand boutiques do not normally heavily discount pieces. Let us know how you get on and great collection BTW! Cheers Andrew
fingers crossed
By: gcTIME : November 27th, 2017-21:42
yes I understand the discount is unusual for brand boutiques but in this case they have a good reason, as TH has essentially exited from he high horology segment so. Without further marketing, I reckon they will have a hard time moving the rest of their V...
I think
By: gcTIME : November 27th, 2017-21:04
if I wanted a refund I am entitled to one based on local laws, but it is not my intention to get a full refund nor do I want to put undue stress on the store manager who has been very helpful and apologetic all along. And I am sure if I were to ask for a ...
Very common, even in top tier brand boutiques...
By: patrick_y : November 27th, 2017-12:57
There's a reason why the store employees always take the watches to the back to affix a new strap. They don't want you to see them scratch the watch with the screwdriver. The ones who do it Most salespeople at these stores are eager to get back onto the s...
Interesting...
By: KMII : November 27th, 2017-19:14
To read that, Patrick. I know of three exceptions locally - at the local Chopard Boutique the watch always gets brought to a watch maker for the change; at Breitling they bring out the tools and do it in front of you (was impressed) - and they truly seem ...
Wow! I'm not sure I can think of three exceptions...
By: patrick_y : November 28th, 2017-15:26
Some Tourbillon stores have an in-house watchmaker, so it would make sense that such a request is performed by a watchmaker. I have one local store in the suburbs of San Francisco that I know keeps a Rolex and a Patek Philippe watch maker on the books fiv...
Agreed!
By: patrick_y : November 30th, 2017-12:30
Never let it out of your sight! Have them do it in front of you!
I agree
By: gcTIME : November 27th, 2017-20:58
which is why most of the time I do strap changes myself, which to be honest, is not that difficult. I actually asked with a relatively high priced piece like the V4, whether the strap changes were done by their service centre and the store manager honestl...
Unbelievable and inexcusable...
By: patrick_y : November 28th, 2017-15:19
You have to remember... That store staff doesn't care that much. And if that specific watch has "been around the block" the store has even less fear of any "minor scratches" in a place where the customer would be unlikely to notice.
I am not a.................
By: Thomas_3 : November 27th, 2017-13:27
professional watch strap changer guy, but even I do not leave scratches on my watches when changing straps. Looks like someone didn't care, didn't know how, or probably both.
Happened to me when I bought a Panerai from the Beverly Hills Boutique
By: reintitan : November 27th, 2017-14:09
back in 2007. They sent me a display mode of a PAM 112 with tons of scratches and dings that there was no way they could NOT have known it was not brand new. I made so much of a stink about it with them that they refunded my money. That may seem the right...
Unpleasent indeed, but...
By: MCG (Markus) : November 27th, 2017-14:19
this is around 10x magnified! Apparently you did not see it in the shop. Most of the scratches are on the inside - so not to be seen if a strap is attached. But I know, still annoying... If you change straps: How would you avoid scratches?? Basically the ...
sure
By: gcTIME : November 27th, 2017-20:53
it is magnified for clarity but trust me, see them with your naked eyes and the amount and severity of scratches is alarming. I am no professional but for me to put so many deep scratches on the lugs I would have to have been drunk and not give a rats ar...
OUCH
By: Gelato Monster : November 27th, 2017-15:39
Thank you GCTime for sharing your pain. I would also be pissed. Thank you all for sharing your experience and even mentioning the brand and the dealer/shop. IMHO sharing the truth and experience among friends are so valuable to protect each other.
precisely how i feel
By: gcTIME : November 29th, 2017-06:49
actually in this instance I feel more betrayed than I otherwise would have had the brand been less welcoming and pleasant in communicating wth me on pleasantries on previous occasions. I had developed the impression that they were to be trusted but then I...