Mondaine service issues

Oct 07, 2021,22:47 PM
 

Two years ago, I bought my wife a Mondaine watch. She won't wear anything costly, so she was very happy with it: clear and playful. After two months, the battery needed replacing, so it seemed, but when I sent it to the head office, it took approximately 4 months before they finally returned it. The excuse was that they were in lockdown. Early this year, the watch hands were suddenly misaligned, so since it was still under warranty, I sent it back again. After a month, the watchmaker applied too much pressure on the glass, broke it, and then told me, that I did not need to worry because it was she who broke it: I would not be charged for a new glass! Even better: the new glass, I was told a few weeks later, had arrived at Sydney Airport, and it was sitting there waiting to be delivered to the watchmaker. That was months ago. I complained to the company two weeks ago saying that I could not really imagine a designated watchmaker breaking a glass and suggested that a replacement watch was by now in order, seeing it has now been with them for almost a year in total, at which point they responded that I did not need worry, because, again, I really would not have to pay for the glass. 


Needless to say, I am finding Mondaine's service a wee bit underwhelming...



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I had a Mondaine watch many years ago. Probably 25 30 years ago.

 
 By: geross : October 8th, 2021-00:04
But mine was an automatic. Was pretty accurate. I gave it to my farm caretaker. Sad to hear your issue. That's the reason i only collect mechanical watches. I shun away from quartz. Their a waste of money. My opinion. Geross.

Glad to hear yours ran very well!

 
 By: Poktori : October 8th, 2021-01:08
I also dislike quartz watches a lot, but she really does not want to wear anything too costly, so my options were limited. I explored the Dan Henry/Baltic-type low-cost start-ups, but they seem to be pose an equal risk in terms of avoiding trouble/repairs... 

Not agree

 
 By: Weems@8 : October 8th, 2021-02:50
Quartz watches can be good when chose a good watch. I had a mechanical watch which was damaged by my fault. It was three months away for repairing. Buying a bad quartz watch and buying a bad mechanical watch is for me the same, bad watches. It’s all about... 

Proverbial, weems@8

 
 By: toxly347 : October 8th, 2021-05:48
A frail-looking old man (viejo) was planting tamarind seeds on his yard. A middle-aged man passed by and condescendingly said: - old man (viejo): why do you plant tamarind seeds? Don’t you know they take many years to grow and even longer to bear fruit? T... 

A wise say

 
 By: Weems@8 : October 8th, 2021-10:38
By your reply i feel like Johan Cruijff. Number 14 of Barcelona. Have a nice day and do not forget, there are also good working quartz watches.

No luck with train watch

 
 By: Weems@8 : October 8th, 2021-02:33
I hope another watch brings more luck.

Ouch!

 
 By: Poktori : October 8th, 2021-21:18
Sorry to hear that. I think I will buy my wife a different, analogue watch if it gets to that. My patience is running thin.