I have got to share this story.
I have read and heard stories that when a Rolex watch is taken into RSC, they probably will ask you to get an overhaul done to the very watch. A lot of people complain such an overhaul is not necessary. I do not know how true that is.
Here is my story. As you can see from the picture, my Milgauss has a piece of dust at the 40 minute marker. It is visible from a distance of about half a foot.
I brought the watch into RSC last Friday and was told someone would call the following Monday to give you a report of assessment.
While I was at the RSC, I asked the staff a rather silly question. I asked if it was true that some of the watches brought into RSC would end up with more scratches.
Answer I received was "If I told you it never happened, it would be untrue. All I can say is it happens but not every single watch otherwise we will not be able to operate as we are today."
But my story is not about scratches as I have not picked up my watch yet. I told the lady receiving me, all that is required about this Milgauss is to get someone to blow the dust off the dial face. Check the water resistance. The lady asked other than the dust, was that anything else. I said the watch seemed to be running fine. She said removing the dust could not be done here in this very building, the watch needs to be sent to their workshop which is clean and dust free. " One of our watch makers will check the accuracy of your watch as well."
This morning I received a call from RSC. The lady at the end of the line said your watch has been inspected. There are some very minor scratches on the casing. The little dot on the dial face at 40 minute marker is indeed a piece of dust. We can easily remove that but our watch maker recommends the watch to have an overhaul. That will cost you HK$4,400 (US$564).
I said, "Wait a minute. Last year I purchased a Daytona in April, two DateJust one in September and one in October. Few days ago, I bought a GMT Master II. They were all bought from an AD. Each watch has a warranty of five years. If there was a piece of dust on one of the dial face and I brought it in, would you also ask me to pay for an overhaul? This Milgauss was bought in 2018, the warranty will not expire until 2023. Why do I need to pay for an overhaul."
The really interesting part is the answer I got. "Oh, now that I look at the details on the report, yes your watch is under a current warranty. The watch maker must have missed reading it. I'll ask him to look at that again. Perhaps, we will check the accuracy of your watch before returning it to you." I told the lady, "I am quite sure your watch maker must have done some professional testing and assessment before recommending an overhaul. I will wait for you to get back to me after you have a further discussion with your watch maker."
So I am still waiting for them to call.
To all Rolex watch lovers and enthusiasts, the final outcome of this may shed some lights to how true the recommended overhaul stories are. Further more, it will also show if Rolex service centre is professional enough to really care about their customers.