Customer Service Still Exist In this Crazy Time

Aug 04, 2022,01:15 AM

My wife and I are visiting Las Vegas and visited one of the Rolex AD. While chatting with one of the sales about the Datejust I prefer, he discovered that we had purchased a watch from their SF branch before. He obtained my contact information and said he will let the SF sales knows about what I am looking for and since I have a history there, it will be easier to obtain an allocation.

I did not think much about his offer but received a call a few hours later from the SF sales we worked with back in 2019. She duly noted my preference and inform me that she will let me know once that style is available. I just think that she has no need to go through all that trouble at this time since steal watches practically sells itself. I must say I am quite impressed by their level of customer service.

Thanks for reading.

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Must be the SF Tourneau store...

 By: patrick_y : August 4th, 2022-01:29
Since Tourneau is the only store with locations in both Las Vegas and in San Francisco. Strange though, this is overall bad for Rolex. Customers in Vegas want immediate gratification. Either a business deal went through at a business meeting or convention... 

Maybe they'll eventually start selling in Vegas again.

 By: patrick_y : August 4th, 2022-19:32
Once they have inventory. But that's just so counterintuitive. Unless the policy at Tourneau has changed and that the employee can make his commissions even at a different store. I'm trying to think about Tourneau operations. Either way. Definitely a surp... 

Very interesting 🤔

 By: Motty : August 4th, 2022-01:32
I was at a Rolex AD and I was inquiring about the explorer 2, and they told me that the only watch they take actual orders are on the datejust, I can put it in and order it. I’m very impressed with the level of professionalism to transfer you to your loca... 

That's professional.

 By: amanico : August 4th, 2022-05:28

This is the first time in about 35 years that I don't agree with Patrick on something, so let me add a brief reply as well! :-)) First off, thanks for reporting on this pleasant visit (and follow-up) with a Rolex AD!

 By: FabR : August 4th, 2022-11:37
I'm always glad to read the occasional positive reviews of Rolex ADs, given how tough their job has been in recent years, as they navigate the enormous popularity and demand for this brand. While I'm much closer to Patek and its ADs than I am to Rolex, be... 

Thanks for sharing your thought

 By: jim_94104 : August 4th, 2022-15:13
and yes, on this, whether I receive a watch is secondary to the kind and professional gestures from both sales representatives.