gup502
474
An update..
Jan 13, 2021,18:10 PM
RSC called two days ago. I was told the reason for recommending an overhaul was based on the system showing the watch was purchased in 2013.
I said I was puzzled and worried. " I bought the watch in an AD and now you told me the watch was already sold in 2013. This can happen to other Rolex watches I bought from an AD. This is a very serious issue. An investigation must be carried out. Did you intentionally make that up to cover the fact that it is a standard practice to ask customers to pay for an overhaul. That is turning the RSC from a service centre to a profit centre. " I was told to wait for another call.
I called yesterday and asked to speak with the customer service manager. I had to address my unpleasant experience and the possibly dodgy business practice of an AD.
The manager was at a meeting. Within two hours, the very same lady called and apologised for what happened. They will carry out a full service and honour the warranty period.
I am glad it is over for now. I really cannot imagine a small piece of dust could lead to confusion and an unpleasant experience.
I have also made it clear the watch should not return with intentional or unintentional scratches. I'll see.
Comments:
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I have got to share this story.
By: gup502 : January 11th, 2021-03:02
I have read and heard stories that when a Rolex watch is taken into RSC, they probably will ask you to get an overhaul done to the very watch. A lot of people complain such an overhaul is not necessary. I do not know how true that is. Here is my story. As...
Intriguing
By: Chronometer (aka yacomino) : January 11th, 2021-04:02
Indeed.
By: gup502 : January 11th, 2021-04:52
Yikes
By: Gelato Monster : January 11th, 2021-05:06
Interesting story. Very curious to see what happen next. In the meantime...
By: hoseachandra : January 11th, 2021-07:46
I also have a "surprising" story about my IWC GST alarm which went to the IWC schaffhausen since November, because the AD nor the Richemont Singapore can't (or don't want?) To service it. The watch is from 1998, so I have asked them to do a complete servi...
When you said "rattling" , do you mean..
By: hoseachandra : January 11th, 2021-18:33
A clicking sound that emiited during first 1-30 minutes after the alarm stop, when we turn our wrist? From what I have learned, thats the way old alarm JLC does. It does not bug me. Other than that, I did not experience any rattling or unusual sound.
Not very comforting
By: th.gr.ga : January 11th, 2021-12:07
Wish Rolex would take a cue from eg Cartier's service policy. Cartier not only guarantees repair and service parts for all their watches, whether current models or 100+ year old vintage pieces, they also offered a complimentary service when replacing the ...
In 35 years of collecting I have NEVER
By: baufoam : January 11th, 2021-12:56
experienced a company , be it Rolex or Patek Philippe or whoever tell me that my watch did not need a FULL SERVICE. They always want to do a full service. That’s just the “way they roll”. They have also ALWAYS without exception suggested some additional “...
I would have said
By: TS1987 : January 12th, 2021-02:41
"I bought the watch new less than three years ago, brand new and it's still under warranty. The fact that you think it needs a service means one of two things. Either you don't have confidence in your product. Or you just tried to extort money out of me."...
EXACTLY!
By: Spartacus : January 13th, 2021-10:31
It sounds unreasonable
By: Jari from Finland : January 13th, 2021-12:42
To have a watch serviced due to dust on its index when the watch is still under warranty and not even close to ten years of old.
An update..
By: gup502 : January 13th, 2021-18:10
RSC called two days ago. I was told the reason for recommending an overhaul was based on the system showing the watch was purchased in 2013. I said I was puzzled and worried. " I bought the watch in an AD and now you told me the watch was already sold in ...