Patek Philippe

The word "careless" is an opinion. 

While I like my watches to be perfect and I would say even putting the polished side of the case on a nightstand is careless, that's not what HSWA thinks. 

Basically, definitions are not consistent across the board. 

What's a scratch?  I assure you, most of the users (except the lawyers) here could not define a scratch to a legally enforceable standard.  

You're probably more reasonable than I am.  The point that I'm making is everyone has a different definition of "careless."  When a valet parks my car without gloves, I consider that careless.  His hands have touched a dozen cars, and his hands may be oily and sweaty.  And furthermore, I even use gloves when I drive my own cars!  HSWA is probably not careless.  But they treat the watch as a normal watch.  Not as a piece of fragile porcelain in a museum.  They'll put the watch down on a plastic or on a desk.  The polished hinge of a Nautilus is easily scratched, even with careful handling.  That may come back with some scratches.  And they'll just polish it up.  They'll even polish the watch sometimes on accident even if you explicitly tell them NOT TO POLISH IT.  It happens.  What are they going to do?  Replace the case for you?  You'll have to sue them before they do that.  HSWA is reasonable for reasonable people.  But for extremely careful people like me, nobody is perfect! 

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