patrick_y
[PuristSPro Moderator]
28400
Is the crunch/click from setting the time because you initially tried to set the time around midnight?
In either case, send the watch back.
Patek Philippe service will scratch the watch. Nothing is perfect. And while HSWA is very good, their employees treat the watch as a watch, not as a piece of treasure that belongs in a museum.
The way to protect yourself is to take numerous photos in the lobby (with the background, GPS location, and time/date stamp to reflect you're in the lobby) and remind the service agent to take numerous photos of the watch. It is HSWA standard operating procedure to take photos of all incoming watches.
Once you have gotten a scratch, HSWA will polish it out. THEY WILL NOT REPLACE THE PART. Sometimes the scratch on a Nautilus is in a bad place where a polish would be noticeable (bezel on a Nautilus has 8 corners, if you have a scratch anywhere there, kiss that corner good bye). You have no recourse. Good luck.
More posts:
Recent issue with my Nautilus 5712
Hi, I wanted to seek the forum members guidance on a recent issue with my 5712. I have had the watch for 16 months now and it has mostly been worn gently on the weekends, not more than 10-12 times in total. I have always remembered time setting on my 5712...
Hands down, you should send it in for service now.
Just take lots of pictures to secure yourself against eventual scratches. I wouldn’t worry. The horror stories seem to be the ones that are being told. You will be fine-you risk the issue to get worse if you keep using the watch. The risk of getting scrat...
Thanks
Curious what was the issue with your aquanaut? 5712 has a different base movement (240) to the Aquanaut (324) as per my understanding.
Service it ASAP.
Sorry to hear about your 5712. I have owned my 5712 for a good 12 years and wear it as occasionally as you and never had any problems with it. So far, I have yet to bring it in for any service. However, I can share my experience servicing an under warrant...
Fully aligned with others: send it for fixing the problem with no delay
Ideally bring it in person if you can to PP NYC or your PP AD if NY is too far but indeed take many pics and insist for describing on the service voucher not only the problem in detail but also the mint condition of the watch with no dings or scratches. L...
Is the crunch/click from setting the time because you initially tried to set the time around midnight?
In either case, send the watch back. Patek Philippe service will scratch the watch. Nothing is perfect. And while HSWA is very good, their employees treat the watch as a watch, not as a piece of treasure that belongs in a museum. The way to protect yourse...
Thank you for your advice, appreciate it
I haven’t dropped, mishandled or set the date/moonphase during the danger time period. The watch has been worn few times extremely carefully. It seems the general consensus is to send the watch in for service. Don’t agree with the last poster that it be a...
"Careless" is an opinion...
The word "careless" is an opinion. While I like my watches to be perfect and I would say even putting the polished side of the case on a nightstand is careless, that's not what HSWA thinks. Basically, definitions are not consistent across the board. What'...
