If you had emailed most other companies, you would have had a reply.."like as in, please don't do it..or something".
Patek is special, you are honored with a chance to own one. You pay if you ruin it. It is almost never possible that they made any mistakes.
You wait until they have the spare time to fix it.
Your emails are discarded into a spam box.
Even ministers and VIPs get similar treatment, so...no hard feelings.
And er...if you have to ask about discounts...hmmm.
The future.. want to buy one of our products? Let me see if we could find a piece for you...or you could always go to the auctions and buy a used one for a bit more.
I have only a few of their watches, no problems. Great work. I have never had to service them..thank goodness.
Tongue in cheek..somewhat.