Did you get it sorted and what is the explanation?

May 27, 2021,10:07 AM
 

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White gold discolouration

 
 By: kamdaswani : May 27th, 2021-03:34
hi all, my white gold nautilus is getting these odd black marks across the bezel and on parts of the strap ... anyone else having similar issues ? ...  

At least it is still under warranty...

 
 By: trs : May 27th, 2021-12:17
A guy on the rolexforums reported similar issues in 2019 or 2020. His 5711 developed recurring brown spots like rust on both sides of the bracelet exactly where the pins are covered up with metal on the non-removable links. In the end he got a new watch f... 

these are not scratches

 
 By: kamdaswani : May 28th, 2021-02:18
.. there is no change in texture of the metal ..looks almost like how a cigarette burn would look ... super weird !

Off to geneva

 
 By: kamdaswani : May 29th, 2021-00:54
The service Centre called and said they are sending the piece back to HQ … will update this tread when I hear back from them …

Unsure…

 
 By: kamdaswani : May 29th, 2021-23:15
They did not comment.. said “best to send it back”

Trust that it will come back looking brand new ! Also importantly, hopefully an

 
 By: GLau : June 14th, 2021-04:55
explanation will also be provided to you.

It’s Back …

 
 By: kamdaswani : September 17th, 2021-05:53
Looks Brand new but no reason given… All the said was it was also serviced while in Geneva … Anyway, am thrilled it’s back on my wrist !

Huge congrats on having it back !

 
 By: GLau : September 17th, 2021-11:44
Do you think you got a new bracelet ?

Hard to say …. But I doubt it :)

 
 By: kamdaswani : September 17th, 2021-11:52

After service ….

 
 By: kamdaswani : September 19th, 2021-09:25
...  

Has it been polished?

 
 By: JBP99P : September 19th, 2021-11:06

The service report

 
 By: kamdaswani : September 19th, 2021-11:18
Didn’t mention it but am guessing it must have been - either that or they put the movement into an entirely new case … it really does look absolutely brand new !

Ok thanks for the reply...

 
 By: JBP99P : September 19th, 2021-11:24
I wouldn't have been happy if the fix was to polish the watch so it it would be worth asking unless that doesn't bother you?