Ulysse Nardin

Hello,

This is my first post, so please go easy on me

I have a 1846 that has a blue face and is 41mm. Model: 263-66-3-623 I brought it to a watch dealer in Montreal who had ordered me a new rubber band. The problem is he broke the screw when he was replacing the band. For some unkonwn reason his watch maker had to destroy the threads inside the watch to remove the broken screw.

My question is the following: Is the tube inside the watch replaceable? I can wear the watch if I want to because to is screwed on the otherside of the lug. The dealer said he has ordered a new tube and will replace it at his cost. It has been two months and I still have no watch and no tube. Do I have to purchase a new case (I really like this watch) and if so who can I turn to? I hope this makes sense as I am becoming frustrated and want to wear my watch.

Thanks

Peter

I'm sorry to welcome you here in such sad circumstances.

May you post some pics of the damages, as it will be easier for us to give you an answer.

BUT, if it is only the bar ( between the lugs ) which is broken, it will not be a too serious problem.

Looking for your reply,

Best,

Nicolas
This message has been edited by amanico on 2009-07-15 08:25:14

Hello Nicolas,

Thanks for replying so quickly. The watch is with the dealer, but I find it really odd that it has been screwed in on one side, and may be worn (without the screw on the other lug). This would indacate to me that the tube is actually a part of the watch. I guess my real question is how does the watchmaker get the tube out? If it is a part of the watch does he have do drill it? How does he replace the tube? Why is it taking so long to get a new tube if it is indeed replacable? So many questions. You can't really see anything if you simply look at the watch as it only looks like a screew is missing.

Thanks again

Peter

According to the watch serial number you have provided, it is a Maxi Marine Chronometer 41 mm, and not an 1846. 

The tube you refer to is screwed into the lug on one side to hold the tube in place, and to complete the look a srcew is used on the other side which screws into the tube, so the tube is separate from the watch and is replaceable.  The shaft of the screw is very very thin and I would guess very easily breakable.  I removed the tube once to replace a strap and said to myself "I shouldn't do this too often for fear of breaking that screw".  If the screw threads of the tube that connect to the lug and damaged, then you would probably need a new case.

You are absoutley correct. If I understand what you are saying the tube is replacable as long as the threads on the case that the tube screws into are not damaged. I am almost certain this is the situation. Now I just have to find out why it is taking so long to get a replacement.

Thanks

if he screwed it up then he should fix it even if it means buying a new case or complete watch. when we send a watch for repair/service or other works we entrust it into their care and they should care for it in the same way we would or if it were there own.

he should have insurance to cover it and if he doesnt then he'll be very much out of pocket.

2 months seems like a long time to obtain a part like this so i would suggest a gentle 'hurry up' and leave the suggestion of legal action for later.

Graham 

Hello,

 

The watchmaker has said he will pay for the piece. The case does not need to be replaced and yes a gentle reminder is in order. I have ordered parts before from the same watchmaker and I think he waits until he has a large enough order to submit it to Ulysse Nardin.

I dropped by yesterday and he showed me his order number and said he would call Toronto on Monday to see where the item is. I did order a watch band from them that for a Ulysse Nardin once before and it took 3 months! Hard to imagine that they are a authorized dealer.

Thanks again to eveyone for your troubles.

Peter

nt

Hello Marcus,

 

Thanks for askng. I have not recieved any news yet, but the watch industry closes down in Switzerland until August 3rd. I know the salesman was frustrated by not getting a response from UN. What can you do? I know that I will be taken care of because they do not wish to lose a customer. Also by not calling every day I think I'm showing them that I have confidence in their ability to take care of business.

Regards

Peter