How long is too long waiting for service?

Feb 01, 2019,20:50 PM

I've had a timepiece (an Omega) out for service for 4 years now! (yes crazy I know). I received it from a friend and its sentimental to me. I keep emailing this watchmaker that is working on it and he barley even responds (the last time was two years ago and the last update on work was around 3.5-4 years ago), first one part of me says he can't find the component and another half of me hopes hes ok and hasn't fallen ill. Not having an update even if its just "still can't find the part will email in a couple months" would be fine with me, but this inaction on anything is frustrating. 

 He's done some work on the piece but he has not been able to locate a "final" component for the movement (its a Quartz timepiece, and I say final because there were kinks in the service, the battery had leaked (I knew this from my friend and was discussed with the watchmaker beforehand and pics exchanged) and he had cleaned it and fixed some part but it adds a little to the service cost each time something is discovered). This can happen but after the last fix always having the not being able to find a part and then no contact after is disappointing to say the least. 

 To make a long story short my question for the members are, how long is too long to wait? and if its already been too long, what are my options on getting my watch back? (if this is the wrong section in the forum please excuse me and transfer it to the right one).

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And I thought I was a patient man! :-)

 By: sham1 : February 1st, 2019-21:18
Anything more than 12 months for even a vintage piece to me would be too long. I once owned a vintage IWC watch and sent if back to IWC and it took 5 months which to me was fair as it had quite a bit of work done to it. If parts had to be made, 12 months ... 

I see. [nt]

 By: jomni1 : February 1st, 2019-22:41

It's too long

 By: nwk00 : February 1st, 2019-23:26
but I can understand his position. What about sourcing a similar piece and keeping that piece for spare part? Or ask on a more dedicated Omega forum for solution?

I'm sorry but this is just too long - Generally Quartz movements fail in only a few areas - Dirt in the movement that needs cleaning, the coil that's failed due to damage, the Crystal or

 By: templetowers : February 2nd, 2019-00:53
the Electronics (circuit board). I would suggest you ask him to advise what part he is looking for - that way you can decide whether or not this is a genuine issue and if so whether to just replace the movement which is what happens much of the time with ... 

He suggested replacing the circuit board when we communicated and hes been « finding the part » for 2-3 years now, ive checked for it online and there are available ones, the price he quoted

 By: Rogi : February 2nd, 2019-04:09
Is high even today, but I just wanted the work done and thought that would be it and we would get the best possible part. I dont understand why he couldnt find a donor that had a suitable circuit board, there are always many part lot examples for this mov... 

In my opinion 3 till 6 months is normal .

 By: Watchonthewrist : February 2nd, 2019-01:06
4 years is way to long . Is it possible to pick up the watch ? A normal communication is required in these cases . So when you have contact i would suggest that he sent you the watch and you can look for a other watchmaker who is able to do the job .

With avaliable parts all beyond 6months

 By: Passionata_george : February 2nd, 2019-01:22
is just crap service.

That sums it up 👍 [nt]

 By: Cpt Scarlet : February 11th, 2019-14:45